Revenue Cycle Account Executive

Position Purpose:

This role is responsible for developing, managing, and growing strategic relationships with hospital and health system clients by delivering revenue cycle solutions that improve financial performance, operational efficiency, and compliance. This role serves as a trusted advisor to executive and operational leaders, aligning organizational needs with revenue cycle services, technology, and best practices that drive measurable outcomes.

The Revenue Cycle Account Executive leads the full client lifecycle, including prospecting, solution design, contract negotiation, implementation partnership, and ongoing account growth. By deeply understanding hospital revenue cycle challenges--such as denials management, cash flow optimization, patient financial experience, and regulatory complexity--the Revenue Cycle Account Executive ensures solutions are tailored to client priorities and deliver sustained value with full accountability for operations, client success, and satisfaction. Success in this role is measured by client satisfaction, revenue growth, retention, and the achievement of agreedupon financial and operational objectives.

Organization:

This position reports to the Chief Operating Officer.

Essential Job Functions include the following. Other duties may be assigned.

• Provides strategic oversight of multiple revenue cycle departments, including billing, coding, patient access, and collections, each managed by Directors or Managers, ensuring compliance with healthcare regulations and payer requirements.
• Lead, develop, and coach a highperforming team to consistently achieve organizational objectives and ensuring high client satisfaction
• Leads negotiations with external partners, payers, and regulatory agencies to secure favorable reimbursement terms and optimize financial performance.
• Advises and influences executive leadership on matters of significant strategic importance, such as regulatory changes, reimbursement strategies, and revenue optimization initiatives.
• Communicates critical strategies and performance outcomes to executive stakeholders, supporting informed decision-making and regulatory adherence.
• Implements executive directives and directly shapes pivotal business decisions impacting revenue cycle operations, financial health, and organizational growth.
• Influences internal and external stakeholders regarding revenue cycle policies, practices, and procedures, ensuring compliance with industry standards and legal requirements.
• Contributes to the development of mid- and long-term operational plans (5--8 years), focusing on sustainable financial growth, innovation in revenue cycle processes, and workforce development.
• Drives innovation by enhancing revenue cycle processes and systems, leveraging extensive expertise to strengthen the organization's competitive position and improve financial outcomes.
• Designs and manages succession planning and talent rotation programs for key revenue cycle leadership roles.
• Regularly engages in complex negotiations and addresses multifaceted challenges unique to healthcare revenue cycle management, including payer relations, regulatory changes, and resource allocation.
• Oversees large multidisciplinary teams, providing expert guidance and ensuring operational excellence across all revenue cycle functions.
• Directs workforce planning, including recruitment, promotion, and rewards, in accordance with established governance protocols and healthcare compliance standards.
• Own and manage a defined portfolio of hospital and health system accounts, with accountability for revenue growth and pipeline development
• Establish and sustain trusted relationships with key stakeholders, including Csuite leaders and Board members within the client organization
• Align client and company priorities to achieve longterm objectives through effective collaboration and clear communication
• Oversee and enhance governance structures to maintain strong operational performance and exceptional client service.
• Drive and monitor critical performance indicators, such as customer satisfaction and retention, to support ongoing client success
• Apply a strategic, operational, and technologyinformed perspective to decisionmaking and problem resolution
• Develop and deliver tailored presentations and proposals aligned to hospital priorities, strategic initiatives, and budget cycles
• Lead contract discussions and negotiations in partnership with legal, finance, and executive leadership
• Collaborate cross-functionally with implementation, client success, operations, and product teams to ensure seamless onboarding and long-term client satisfaction
• Maintain a deep understanding of hospital industry trends, reimbursement models, regulatory requirements, and market dynamics
• Represent the organization at healthcare conferences, industry events, and client meetings

Required Knowledge & Experience:

• Bachelor's degree in Business, Healthcare Administration, or a related field
• 12-15+ years of relevant experience required
• Advanced expertise in healthcare revenue cycle management and industry practices
• Demonstrated success in consultative, enterprise-level healthcare sales
• Strong understanding of hospital operations, finance, and governance structures
• Ability to communicate effectively with executive-level stakeholders
• Proven success leading complex client engagements, guiding diverse teams, achieving measurable results, and driving change in highpressure environments
• Demonstrated ability to build trust and influence Csuite leaders and Boards through valuedriven engagement
• Strong financial acumen with a track record of measurable impact, including improved performance, efficiency, and client outcomes

Preferred Knowledge & Experience:

• Graduate degree is preferred, but equivalent experience may be considered.

General Areas of Accountability:

Must conduct business and personal affairs in a manner that is always a credit to the company. Must maintain a good credit rating while employed with the company.

The following HIPAA and Privacy items apply to all positions at Signature Performance:

• Follow HIPAA guidelines for protecting the privacy and security of sensitive personal and/or health information.
• Follow Signature expected acceptable use to protect propriety and company owned information.
• Complete annuallyrequiredPrivacy and Security Training

PERFORMANCE MANAGEMENT:

All Signature Performance associates are subject to regular performance management to determine if skills and training requirements are suitable for the position.

Machines and Equipment:

The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copiers and fax machines.

SECURITY REQUIREMENTS:

• U.S. Citizenship or naturalized citizenship is required for this position.
• All work on all positions at Signature Performance must be completed in the continental United States, Alaska, or Hawaii.

Physical Activity:

The incumbent must be able to finger, grasp, feel, see, sit, hear, and speak. This position is sedentary in nature with minimal lifting requirements.

WORKING CONDITIONS:

The incumbent works in an office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of being on the phone utilizing a headset, sitting and data keying are required.

Remote Eligibility: This position is full-time remote eligible. Eligibility is determined by Management or Talent Operations.

The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

• U.S. Citizenship or naturalized citizenship is required for this position.
• All work on all positions at Signature Performance must be completed in the continental United States, Alaska, or Hawaii.