Partnerships Associate, Customer Success Manager

Company Description

Level All is a fast-growing media and technology company. Our platform combines intelligent tools, original content, and a growing network of school and employer partners to deliver a personalized, actionable experience for students, educators, and counselors. We partner with Sponsors to provide our products for free for students in under-resourced communities. Learn more at levelall.com.

Job Description

Level All is looking for a driven, mission-focused Customer Success Manager to join our Sales and Partnerships team. You will own the post-sale relationship with our school partners, from onboarding through ongoing engagement, working directly with school leaders and counselors to drive student participation and partner satisfaction. You will report to sales leadership and play a critical role in Level All's growth.

This is a temporary three-month position with strong potential to become full-time. We are hiring now to support our current partner onboarding season, so the ability to start quickly is a plus.

Responsibilities:

• Manage the complete school partner relationship from onboarding through ongoing touchpoints via email, phone, and onsite visits driving strong partner satisfaction.

• Serve as the primary point of contact for superintendents, principals, counselors, and other leaders at partner organizations.

• Identify opportunities to expand usage and deepen engagement within existing partner schools.

• Gather and relay product feedback from partners to inform platform improvements.

• Support the team in refining processes and systems that serve our school partners.

• Develop and track annual partner goals aligned with Level All's mission and strategic plan, including analyzing student and family participation data.

Qualifications

• An organized self-starter who can work independently as well as collaboratively with a team.

• Great attention to detail and time management skills.

• Excellent verbal and written communication skills.

• Outstanding interpersonal skills and ability to build lasting relationships with school counselors and school leadership.

• Proven flexibility to learn and work with new technology and systems.

• Passion for improving outcomes for high school students through education.

• Bachelor’s degree or equivalent experience.

• Work in education or an education-related organization as a high school educator, high school counselor, or college access counselor a plus, but not required.

• Ability to travel to schools for onboarding meetings, general touch points, and professional development support.

Additional Information

The annual compensation for a NYC employee is $75,000 – $105,000, which is comprised of base salary + expected incentive-based compensation. The annual compensation range for a FL employee is $65,000 - $95,000. Ultimately, we will consider location, skills, relevant experience, and other job-related factors in determining our offer.

Level All does not provide work authorization and/or visa sponsorship.

Level All is an Equal Opportunity Employer.