Loyalty & Acquisitions Account Manager

Company Description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

We’re looking for a driven, relationship‑focused sales professional to accelerate revenue through new business development, customer retention, and renewal/upgrade engagement. In this hybrid role, you’ll balance inbound and outbound activity, build strong customer partnerships, and step in to support specialty sales teams when needed. If you’re adaptable, customer‑centric, and motivated to exceed goals, this is where you’ll thrive.

• Engage and retain existing customers while uncovering new growth opportunities
• Qualify inbound inquiries and match customers with the right solutions
• Manage and expand a portfolio of accounts and strategic partnerships
• Serve as a go‑to resource for cross‑functional sales teams
• Build strong relationships at all levels of customer organizations—including the C‑suite
• Deliver monthly performance reporting and accurate forecasting
• Drive renewal and upgrade discussions with internal and external customers
• Cross‑train with specialty teams and support during peak cycles
• Contribute to process improvements and team initiatives

Qualifications

• High School Diploma/GED
• 4+ years of inside sales experience
• Outstanding verbal and written communication skills
• Proficiency with Microsoft Office and CRM systems
• Ability to build lasting customer relationships
• Comfort working independently and across a distributed team
• A proactive, solutions‑oriented mindset
• Composure and focus in fast‑paced, high‑urgency environments
• Familiarity with order entry processes
• Steady composure and focus in fast‑paced, high‑urgency environments
• Order entry processes

Additional Information

Rewards & Benefits  

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.  
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.  
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.  
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.  
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.  

Smart Work at Quadient 
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. 

Be yourself at Quadient  
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community.  They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.  

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]  

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. 

People. Connected.