Key Account Manager, Aerospace

• Manage a portfolio of aerospace accounts, ensuring client satisfaction, performance monitoring, and timely issue resolution.

• Serve as the main point of contact for escalations and maintain day-to-day communication with key stakeholders.

• Analyze account performance data and provide regular reports, including metrics and client feedback.

• Conduct business and service reviews to identify improvement opportunities and operational efficiencies.

• Partner with internal teams to deliver integrated services that support onboarding, expansion, and retention goals.

• Drive continuous improvement initiatives and project manage client implementations, ensuring accountability across internal and external teams.

• Collaborate with R&D and product leaders to define and enhance service and product capabilities.

Requirements:

• Bachelor’s degree or equivalent professional experience.

• 2–5+ years of account management experience in aerospace, freight forwarding, or time-critical logistics.

• Knowledge of aerospace industry operations or mission-critical logistics is preferred.

• Proven ability to leverage technology to address customer challenges and improve processes.

• Strong communication skills, both written and verbal, with a customer-focused mindset.

• Analytical and problem-solving capabilities with attention to detail.

• Collaborative, empathetic, and able to build strong partnerships with clients and internal teams.

• Self-motivated, hands-on approach with the ability to take ownership of complex initiatives and drive successful outcomes.

Benefits:

• Competitive base salary of $80,000–$90,000 per year.

• Flexible remote work options within the U.S.

• Comprehensive healthcare coverage and benefits.

• Paid time off, holidays, and parental leave.

• Opportunities for professional growth and skill development.

• Collaborative and supportive team culture focused on innovation and impact.