COMPANY OVERVIEW

Domo's AI and Data Products Platform lets people channel AI and data into innovative uses that deliver a measurable impact. Anyone can use Domo to prepare, analyze, visualize, automate, and build data products that are amplified by AI.

POSITION SUMMARY

Working as a member of Domo's Customer Success team, the Customer Success Intern will support scaled operations and AI-driven automation across 1,500+ customers. Equal parts technical execution and operational support, this role is ideal for a candidate pursuing a technical or business degree who wants to see how AI directly impacts a revenue-generating team. The intern will contribute to data workflows and agent builds that enable CSMs to spend more time delivering high-value customer experiences.

KEY RESPONSIBILITIES

• Support daily CSM operations by handling forecasting, Salesforce administrative tasks, asset identification, and routine data pulls across Domo, Gong, Salesforce, Salesloft, etc.;
• Build and maintain AI agents and automation solutions that improve scale, productivity, and consistency across the Customer Success organization;
• Develop and expand automation workflows that shift repetitive execution away from CSMs, returning productive capacity for renewals, expansion, and customer relationship management;
• Identify and implement process efficiency improvements that reduce administrative burden and increase customer-facing time for the broader CS team.

JOB REQUIREMENTS

• Working towards a degree in Information Systems, AI/ML, Business Management, or work in a related technical field; 
• Coursework or project experience in AI, machine learning or automation;
• Strong attention to detail – work directly impacts CSM capacity across hundreds of accounts;
• Ability to translate operational problems into technical solutions;
• Self-directed with the ability to manage multiple projects at once;
• Great verbal and written skills; 
• Excellent communication, and presentation skills;  
• Self-driven, motivated and results oriented.  

VIEW OUR BENEFITS

Domo is an equal opportunity employer