Inside Account Manager

Job Title: Inside Account Manager

Location: Hybrid/Hillsborough, NC
Department: Team Sales
Reports to: Team Sales Operations Manager

Job Purpose
Our Team Sales Division leads the effort for us to reach our goal to be the #1 team uniform supplier in the US. In this role, you will be an active member of our Team Sales Division, and will work alongside our Account Managers to service existing accounts and to grow sales in their markets.

The Inside Account Manager will handle Team (Soccer and Multi-Sport) contacts for multiple Account Managers in their assigned territory. Ideal candidates will have a strong desire to provide legendary service to our customers, are passionate about team sports and enjoy closing the sale! You must be comfortable working in a hybrid/office environment, making/taking dozens of calls and emails per day, generating price quotes, overcoming objections, data entry, closing sales, and following up on all active accounts to ensure legendary customer service.

This opportunity will allow you to step into the game, working with account managers, learning from them, honing your skills, and setting up your sales career future.

We are seeking a dynamic, hard-working professional with a strong focus on customer service and a desire to work for a fast-paced, entrepreneurial organization. In addition to exceptional leadership and analytical skills, you must have a “roll-up your sleeves” attitude.

Major Accountabilities/ Essential Duties

Assistance with account management on assigned accounts
Relationship management
Uniform selection
Assist in driving sales growth on assigned accounts/territory
Assist in bringing sales opportunities to a close
Accurate placement of orders in CRM system
Customer Support: Phone and email support for Account Managers.
Provides accurate information regarding team products, orders placed, package tracking, shipping and other assistance to help meet and exceed customers' needs.
Maintains strong professional relationships with customer base, and takes a proactive approach to resolve customer complaints through identifying the root cause of the issue and makes positive recommendations for resolution.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Support Account Managers while they are out of the office on sales trips by servicing existing accounts through placing orders, creating quotes, following up on quotes/orders, and establishing new accounts through sourcing efforts which include placing outbound sales calls.
Consistently monitors competition, and gathers information on marketplace trends, pricing, new products and marketing/merchandising techniques and provides monthly written reports on competitor activity and trends for assigned territory.
Create and update partner account contracts based on submissions from account managers
Ensure that contracts follow documented guidelines in regards to pricing, rebate, and product selection.
Proof sites and images after articles publish.
Create and update Fan Gear articles using FGM/DTM
Work with account managers to complete logo proof requests through AMS.

Qualifications

Bachelor's Degree in Business, Marketing or Communications preferred.
Excellent written, oral communication, and presentation skills
Excellent customer service and problem-solving skills
Proficient in Windows computer base systems, including Word, Excel, and PowerPoint.
Skilled negotiator with the ability to proactively resolve customer issues and establish and maintain positive rapport with clients.
Internally motivated to achieve goals with an ability to work both independently and as part of a team to exceed sales goals and customer expectations.
Must be able to effectively navigate the internet; use search engines and cold call potential clients to grow sales in assigned territory.
Order entry/CRM experience preferred

Benefits & Perks
We offer Medical, Dental & Vision Plans, Company-Matching 401k Options, Flexible Vacation & Personal Days, Tuition Reimbursement Program, Generous Product Discounts, and much more!

About Sports Endeavors
A family-owned company since 1984, Sports Endeavors is made up of players, coaches and passionate fans. Together, we help people pursue their passion for sport by delivering unrivaled service and selection, expert advice and stories of inspiration. Our brands include: Soccer.com, World Soccer Shop and 431 Sports.

Headquartered in Hillsborough, NC, and with our Customer Fulfillment Center located in Mebane, NC, the "home field" for Sports Endeavors, LLC is North Carolina's vibrant Triangle region that's also home to Chapel Hill, Durham, and Raleigh. We are proud to foster a collaborative and creative workplace, with a culture based on integrity and respect

Inside Account Manager

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