Implementation Specialist, National Accounts - Evernorth - Remote

POSITION SUMMARY

The Implementation Specialist will support a national account team’s book of business and will manage the implementation process for clients in the O3000 market for the Client Implementation Team.  The book of business will consist of various complexities for medical, dental, and vision accounts. 

Primary Responsibilities

The Implementation Specialist will have the following responsibilities for the implementation process for clients in the Regional and/or National Segment:

• Partner with Implementation Manager and other matrix partners as needed to answer benefit questions related to plan designs, client’s plan interpretation, and Cigna's service administration capabilities.
• Creates and maintains final employer Benefit Summaries and SBCs.  Ensure source documents are maintained in document storage process. 
• Attend internal strategy meetings to assist Implementation Manager with preparing for client interface session. 
• Attend other internal meetings upon request from Implementation Managers on a case-by-case basis.
• May attend client meetings to participate and provide support as needed on functional implementation processes.
• Reviews and analyzes implementation source documents to complete case installation in ePro.  Acts as an ePro expert.
• Determine if ePro inspection is required, partner with downstream areas to ensure ePro inspection is completed and review results.  Update ePro based on feedback from ePro inspection process if applicable.
• Provide support on end-to-end audits as needed to review disjoints in source documents and assist Implementation Manager.
• Work fallout reports including DocGen and No Schedules Found and coordinate with Implementation Manager on maintenance activity/updates needed based on review of fallout.
• Attends and participates in team meetings, ongoing forums, training sessions, and other meetings to enhance continuous knowledge for the role including assigned courses through Cigna University.

Key Qualifications

• High School Diploma or GED required, advanced degree preferred.
• 3+ years detailed knowledge of Cigna's administrative capabilities including benefits, eligibility, ID cards, billing and banking required.
• Ability to effectively solve issues to resolution.
• Ability to establish matrix partner relationships and follow through on expectations.
• Demonstrated sense of urgency resulting in the ability to influence the organization to meet and exceed client expectations.
• Strong analytical mindset, with ability to design, track, and work toward specific measurable performance targets for self and team.
• Three plus years of project management experience preferred.
• Preferred minimum five years' experience with multiple software and system-based applications, including database and spreadsheets (Word, Excel, PowerPoint, tracking systems).
• Strong verbal/written communication and organizational skills to effectively communicate and interact with all levels and functions within the organization.
• Ability to manage multiple and divergent priorities and deadlines, work independently and pro-actively, negotiate and manage expectations for mutually acceptable solutions.
• Demonstrated success in negotiations and ability to influence internal/external constituencies.
• Demonstrated leadership and motivational skills in fast-paced environment.
• Demonstrated interpersonal skills.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 55,700 - 92,900 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.