Implementation Specialist

Your Impact?

An Implementation Specialist?I?is?an entry-level contributor?who?is responsible?for?onboarding new customers, ensuring that they are comfortable navigating the key features of the product. They?facilitate?a smooth transition from sales to implementation, and implementation to success.????

About?CivicPlus?

At?CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication,?we're?empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.?

What?You’ll?Do?

As an Implementation Specialist, you will:?

Responsible for onboarding new customers and providing training to new users†
Handles level 1 onboarding cases/customer calls with a minimal to moderate level of assistance, while continuing to gain familiarity with the product.†
Manages the assigned workload of open onboarding cases†
Ability to move onboarding forward and complete 80% of their onboardings within 14 days of their target onboarding timeframe (target timeframes listed below)†
Maintain a minimum assigned average Customer Satisfaction Score (CSAT)†
Develops positive working relationships with Sales & Product Teams†
Clearly understands processes and executes proficiently††
Confident understanding of contracts and offered product packages and plan levels†
Gains an understanding of the various roles within our CS teams/Sales/Product??

What?We’re?Looking For?

We know that excellent candidates come from diverse backgrounds. Even if you?don’t?meet 100% of the listed requirements, we encourage you to apply!?

Preferred Qualifications:

High School Diploma or equivalent
Ability to multitask among various assignments
Excellent communication (written and oral) skills and excellent interpersonal skills
Strong time management skills
Ability and willingness to explore unfamiliar systems, environments, and languages?
?

Why?CivicPlus??

This role offers:Collaborate with a hardworking team
Provide technical guidance, propose effective solutions, and support implementation consultants and clients to ensure successful outcomes. ?
Work in a dynamic environment – Contribute to a variety of projects and business areas, making a meaningful impact across cross-functional teams.?

Compensation and Benefits?

Estimated Salary Grade Range:?$47,400 - $65,400?

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.??

Potential Variable Pay?based on?goals??

Benefits:?Comprehensive health insurance, dental insurance, vision insurance, Flexible?Time Off, 401(k) plan, and more.??

Our Hiring Process?

Introductory call with Talent Acquisition
Interview with the Hiring Manager
Panel Interview with CivicPlus team members, including an interview project activity
Offer?

Note: The process may vary slightly depending on the role.?

Additional Information?

?CivicPlus?is currently unable to provide visa sponsorship for this position now or in the future. Applicants must?be authorized to?work in the US.???

This position will remain open until?Friday, April 10th?at 5:00 pm EST.?We encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition team?

Equal Opportunity Commitment?

CivicPlus?is proud to be an Equal Employment Opportunity employer. We celebrate and support diversity for the benefit of our employees, products, clients, and communities. Reasonable?accommodations are?available during the interview process.?

Implementation Specialist - DocAccess

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About the Role

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