Enterprise Account Manager
Qwoted
Skills
About the Role
Qwoted is a global social network that helps media connect with subject matter experts and the PR/Communications professionals who represent them.
We are looking for an Enterprise Account Manager to support, grow, and retain key user relationships on the Qwoted platform. This role is ideal for someone who brings a strong client service mindset, is skilled at relationship management, and is energized by helping users achieve meaningful results.
You will serve as a primary point of contact for enterprise users, guiding them through the platform experience, driving adoption, and ensuring they are getting maximum value from Qwoted’s products and services. This role combines account management, customer success, strategic outreach, and hands-on support. The ideal candidate is organized, proactive, and comfortable managing a portfolio of accounts while building strong, trusted relationships.
This role is hybrid, with an expectation of working from our New York Manhattan office Monday through Thursday.
\n- Manage a portfolio of enterprise clients serving as a trusted partner throughout the customer lifecycle.
- Build strong relationships with users by understanding their goals, challenges, and priorities, and aligning Qwoted’s features and services to their needs. This may require making office visits to clients in the NY area.
- Drive product adoption and engagement through proactive outreach, strategic follow-up, and ongoing account support.
- Respond to customer questions and issues in a timely, accurate, and thoughtful manner across email, chat, and phone.
- Maintain account settings, support profile completion, and ensure users are fully set up for success on the platform.
- Track account activity, user behavior, and usage patterns to identify risks, opportunities, and areas for growth.
- Partner with users to help them use specific platform features more effectively and achieve stronger outcomes.
- Handle customer concerns with professionalism, empathy, and a solution-oriented approach.
- Develop deep product knowledge so you can confidently answer questions, troubleshoot issues, and recommend best practices.
- Identify expansion, retention, and relationship-building opportunities within your book of business.
- 3-6 years of experience in account management, customer success, client services, or another B2B customer-facing role.
- Experience managing SMB, mid-market, or enterprise accounts in a SaaS or platform-based business.
- A strong relationship-building mindset and a high standard of client service.
- Strong organizational and time management skills, with the ability to manage multiple accounts and priorities effectively.
- A proactive, solutions-oriented approach to client management.
- Comfort working cross-functionally and balancing relationship management with executional details.
- A detail-oriented approach to account support, follow-up, and customer communications.
- Experience using support, CRM, or customer communication tools such as HubSpot and Intercom.
- The ability to understand customer needs and translate them into effective platform usage and account strategy.
- Entrepreneurial spirit with the ability to self-manage time and work independently.
- Familiarity with the media and PR industry.
- Experience supporting customer communications, email campaigns, or engagement initiatives.
- Experience identifying renewal, retention, or upsell opportunities within existing accounts.
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