Elan Contract Renewal Manager

 

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Manages the contract renewal process for existing financial institution partners supported by Elan. Responsible for coordinating timely, accurate, and value‑based renewals through collaboration with internal teams including Account Executives, Finance, Legal, and Operations. Engages directly with partner institutions to present renewal terms and ensure execution, supporting client retention and revenue protection. Does not own the ongoing client relationship or sales strategy, but serves as a critical liaison during the renewal lifecycle.

ESSENTIAL FUNCTIONS

• Supports client retention strategies by managing the end‑to‑end contract renewal process for existing financial institution partners.

• Coordinates renewal activities across internal stakeholders, including Account Executives, Finance, Legal, Compliance, and Operations to ensure accurate pricing, terms, and documentation.

• Engages directly with partner institutions to present renewal proposals, explain contractual terms, and facilitate timely execution of agreements.

• Manages multiple concurrent renewals, prioritizing deadlines, approvals, and deliverables to ensure renewals are completed on time.

• Partners closely with relationship managers and account executives, providing renewal expertise and execution support while not owning the overall account relationship.

• Prepares renewal proposals, contract documentation, and supporting materials; ensures accuracy and completeness prior to execution.

• Maintains accurate records related to renewals within CRM and tracking systems, ensuring documentation and approvals are properly recorded.

• Provides internal and external communication related to renewal status, risks, and escalation items as needed.

• Analyzes renewal outcomes and contributes to process improvements, including retention metrics, scorecards, and early warning indicators.

• Supports organizational initiatives related to contract renewal standardization and client retention strategies

• Maintains working knowledge of Elan products, services, contract structures, internal policies, and applicable regulatory requirements relevant to renewals.

Preferred Qualifications

• Experience supporting contract renewals, contract management, or client-facing operational roles within financial services, banking, credit unions, or partner-based business models.

• Strong project management and organizational skills, with the ability to manage multiple concurrent renewals involving legal, financial, and operational complexity.

• Demonstrated ability to coordinate across cross-functional teams, including Account Executives, Finance, Legal, Compliance, and Operations.

• Comfort engaging directly with external financial institution partners to present renewal terms and facilitate agreement execution.

• Business and contract-oriented mindset, with familiarity reviewing pricing, contractual terms, and renewal documentation.

• Working knowledge of internal policies, procedures, and regulatory requirements applicable to financial services and contract execution.

• Strong problem-solving skills and the ability to identify risks, escalate issues, and support timely resolution.

• Effective verbal and written communication skills, with the ability to convey complex information clearly to internal and external stakeholders.

• Ability to support client retention objectives without responsibility for new sales, prospecting, or ownership of ongoing client relationships

Location Expectations

This role is hybrid. Team members who are in a hybrid role typically spend three days a week at the listed U.S. Bank location(s), while having flexibility on their work location for the other working days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $111,605.00 - $131,300.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.