Division Account Manager

Summary:

Manage a team of Area Account Managers representing 500+ direct fuel locations in the Northeast of the United States. Role requires a willingness to problem solve and drive efficiencies to facilitate further growth. The ideal candidate will have a hunger to learn as the role will touch on all aspects of the business including customer relationships, finance, legal, real estate, pricing, and business development. Interpersonal skills are a must.  Fostering relationships with customers as well as coaching your team of Area Account Managers will be a daily activity. If you possess a solution-oriented mindset and want to broaden your abilities in all aspects of business, this role will be a great fit for you.

Sales and Growth:

• Drive EBITDA through Company-owned and Dealer-owned businesses
• Responsible for profit and loss of entire Division
• Exceed budget expectations for your Division
• Proactively manages the renewals of existing customer contracts
• Manage, develop and mentor a team of Area Account Managers
• Develop site-level strategic plans focused on delivering increased EBITDA, free cash flow and organic sales growth
• Recommend capital expenditures intended to deliver exceptional returns
• Provide support to annual budget development

Operations:

• Manage all areas related to Area Account Managers including but not limited to:

• EBITDA Growth

• Customer Relations

• Brand Standards

•  Value Added Programs

•  Rental & Royalty Income

• Employee Training

•  Communications

•  Quality Store Visit Surveys

   

•  Mystery Shops

•  Performance Reviews (including key performance metrics)

• Employee Development and Succession Planning

•  Assist with contract renewals

• Build relationships internally that foster an atmosphere of inter-departmental cooperation and customer service excellence

Customer Relations:

• Cultivate relationships with Dealers

• Provide superior customer service by responding efficiently and in a timely manner including outside of normal business hours

•  Represent Company interests with the highest standards of professionalism.

Requirements:

• Bachelor’s degree in business or related field recommended

• 8+ years of experience

• A minimum of three (3) years management experience

• Ability to travel 50%25 of the time

• Must be flexible to work evenings and weekends.​

• Advanced knowledge of Microsoft Office Suite with ability to learn various other systems utilized including Salesforce & Power BI

• Possess exceptional customer relations skills and negotiations skills.