Director, Customer Success - Health Plans & Digital Health
Jobgether
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Wellness days
- Retirement savings
- Financial wellness support
- Stock options
- Health stipends
- Charitable contribution stipends
- Professional development opportunities
Perks
- Stock options
- Remote OK
Skills
About the Role
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Customer Success - Health Plans & Digital Health in the United States.
This leadership role sits at the intersection of customer success, healthcare innovation, and data-driven decision-making, overseeing strategic relationships across health plans and digital health organizations. You will guide a specialized Customer Success team while directly engaging with high-value clients to ensure they realize measurable outcomes from advanced data and API-driven solutions. Acting as both a leader and hands-on contributor, you will manage complex implementations, drive adoption, and mitigate risks across large-scale deployments. The role requires strong executive presence, deep domain expertise, and the ability to translate customer needs into actionable insights for internal teams. In a fast-paced and mission-driven environment, you will play a critical role in improving healthcare outcomes through better data utilization and customer engagement.
\n- Lead and manage a team of Customer Success Managers, providing coaching, performance oversight, and professional development while fostering a high-performance culture.
- Serve as the senior escalation point for complex customer challenges, resolving issues related to operations, data, APIs, and strategic alignment with urgency and confidence.
- Build and maintain executive-level relationships with stakeholders across health plans and digital health organizations, ensuring long-term partnership success.
- Own and deliver Quarterly Business Reviews (QBRs), adoption reviews, and strategic planning sessions focused on value realization and growth.
- Oversee onboarding, data integration, and API implementation processes in collaboration with Product, Engineering, Data, and Support teams.
- Proactively identify risks to retention and renewal, implementing mitigation strategies to ensure customer satisfaction and long-term success.
- Partner with Sales to drive expansion opportunities, aligning solutions with evolving customer priorities and market needs.
- Translate customer feedback into actionable insights, influencing product development and internal priorities.
- Monitor and drive key performance metrics including retention, expansion revenue, NPS, and overall customer health.
Requirements:
- 5–10+ years of experience in Customer Success, Account Management, or similar roles within health-tech, payer-focused, or digital health environments.
- Deep expertise in health plans, payer systems, or digital health platforms, including knowledge of provider data ecosystems, compliance requirements, and care navigation solutions.
- Proven experience managing enterprise-level relationships and handling complex customer escalations.
- Prior leadership experience managing and developing customer-facing teams.
- Strong understanding of API-driven SaaS products and data-intensive environments.
- Exceptional communication, presentation, and stakeholder management skills, with the ability to influence executive audiences.
- Ability to balance strategic leadership with hands-on execution in a player-coach capacity.
- Comfortable working in fast-paced, evolving environments with high expectations for impact and results.
Benefits:
- Base salary range: $140,000 – $170,000 USD per year, plus performance-based commission.
- Equity participation through stock options.
- Comprehensive health, dental, and vision insurance coverage.
- Generous paid time off and company-wide wellness days.
- Retirement savings options and financial wellness support.
- Flexible work arrangements with remote work opportunities.
- Health and charitable contribution stipends.
- Access to employee resource groups and professional development opportunities.
- Opportunity to work in a mission-driven organization shaping the future of healthcare.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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