Dedicated Operations Technical Account Manager - Platform (TS/SCI Clearance Required)

Red Hat’s North American Public Sector Customer Success team is looking for an experienced

enterprise-level engineer to join us as a Dedicated Operations Technical Account Manager (DO-TAM) in Colorado Springs, CO. In this role, you will work with a key government customer to provide hands-on "Day 2" operational support, administration, and integration guidance focused primarily on Red Hat Enterprise Linux (RHEL) and core infrastructure platforms.

This is a fully onsite position. You will act as a dedicated resource, working daily at the customer's Colorado Springs facility to tailor support for their environments, facilitate collaboration with other vendors, and serve as their primary Red Hat technical champion.

Candidates must be located in or willing to relocate to the Colorado Springs area for daily onsite reporting.

What you will do
● Execute Day 2 Platform Operations: Provide hands-on administration, integration support, and maintenance for Red Hat Enterprise Linux environments. Manage system patching, version upgrades, performance tuning, and overall platform stability.
● Onsite Presence: Work onsite daily at the customer facility in Colorado Springs, CO, functioning as a seamless extension of their IT and engineering operations.
● Proactive Issue Prevention: Perform technical reviews, system health checks, and capacity planning. Identify, troubleshoot, and resolve OS-level issues before they impact mission-critical deployments.
● Customer Advocacy: Gain a deep understanding of the customer's infrastructure architecture, security postures, and strategic mission goals to serve as their primary Red Hat advocate.
● Cross-Functional Collaboration: Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve complex platform issues.
● Strategic Guidance: Advise the customer on current and future Red Hat infrastructure capabilities, standard operating procedures, and life-cycle management.
● Case Management: Manage customer support cases, maintain clear documentation, and deliver value by sharing resolutions and best practices through a defined knowledge management process.

What you bring
● Clearance: Active Secret (or higher) U.S. Government clearance is required.
● Platform Expertise: 5+ years of Linux system administration experience, with a strong focus on Red Hat Enterprise Linux (RHEL) administration, performance tuning, and troubleshooting—particularly in secure, disconnected, or air-gapped environments.
● Support Background: Prior experience in a technical support, engineering, or system administration organization, specifically within public sector or defense environments.
● Communication: Outstanding verbal and written communication skills; ability to convey complex technical concepts clearly and concisely to both technical and non-technical stakeholders.
● Agility: Ability to manage multiple environments and projects with an eye for detail and shifting priorities in a high-stakes environment.
● Availability: Willingness to provide after-hours coverage (on-call duty) as dictated by mission requirements.

Nice to Have:

● Hands-on experience or familiarity with Red Hat Ansible

● Automation Platform and/or Red Hat OpenShift Container Platform.

● Bachelor's degree in a technology-related discipline.

● Red Hat Certified Engineer (RHCE) or Red Hat Certified System Administrator

(RHCSA

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
●    Comprehensive medical, dental, and vision coverage
●    Flexible Spending Account - healthcare and dependent care
●    Health Savings Account - high deductible medical plan
●    Retirement 401(k) with employer match
●    Paid time off and holidays
●    Paid parental leave plans for all new parents
●    Leave benefits including disability, paid family medical leave, and paid military leave
●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. 

Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected]. General inquiries, such as those regarding the status of a job application, will not receive a reply.