Customer Success Team Lead

Are you a customer-focused leader with a passion for operational excellence and team development? Join Hitachi Energy as our Customer Success Team Lead and take the lead in delivering a world-class customer experience across our power and distribution components portfolio.

Based in Alamo, TN, you’ll manage a team dedicated to post-order operations for key market segments including utilities, OEMs, and internal transformer factories. From order acceptance through shipment and after-market support, your leadership will ensure seamless execution, customer satisfaction, and continuous improvement.
Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

If you thrive in a fast-paced environment, enjoy building strong internal and external partnerships, and want to make a real impact in a global organization committed to sustainability and innovation, this is your opportunity.

How You’ll Make an Impact

• Lead and guide the Customer Success team in managing order entry and fulfillment.

• Drive the “clean order” initiative to improve order accuracy and reduce processing time.

• Collaborate with engineering to enhance drawing management and ensure timely submittals.

• Champion the change order process and foster strong internal partnerships.

• Support manufacturing goals by reducing shipping holds and improving on-time delivery.

• Implement checkpoints in the sales cycle to ensure readiness for production and shipment.

• Serve as the voice of the customer, driving initiatives that improve satisfaction and NPS.

• Communicate effectively with internal teams and external customers to resolve issues.

Your Background

• Bachelor’s degree or equivalent experience.

• Proven experience in customer success, order management, or operations leadership.

• Strong understanding of transformer components and manufacturing processes.

• Excellent communication, problem-solving, and project coordination skills.

• Ability to lead teams and collaborate across departments.

• Experience with ERP systems and continuous improvement methodologies.

More About Us

• At Hitachi Energy, we’re committed to powering a sustainable future through innovation and collaboration.

• We offer global career growth, continuous learning, and a culture that values integrity, safety, and inclusion.

• Join a team where your leadership drives real-world impact and customer success.