Customer Success Specialist

Customer Success Specialist: CANDIDATES MUST SIT IN CST TIME ZONE

Qualifications:

1+ year of experience with high-volume customer assistance

Experience within customer success or onboarding

Must have experience with CRM software

Job Description

As an Customer Success Specialist, you will play a pivotal role in fostering relationships with potential partners, guiding them through the application process, and ensuring a seamless onboarding experience. You will be responsible for managing leads, providing excellent customer service, and collaborating with internal teams to meet program requirements.

Responsibilities

• Conduct warm calls to prospective partners who have expressed interest in the program.
• Manage and prioritize leads to ensure timely follow-up and engagement.
• Send application materials and guide applicants through the submission process.
• Serve as the primary point of contact for applicants, answering questions and providing clear, helpful guidance.
• Assist applicants in navigating each stage of the funnel, from initial interest to becoming an active delivery partner.
• Request and collect necessary documentation for vetting and onboarding.
• Collaborate with internal teams to ensure applicants meet all requirements and deadlines.

This is a Contract position based out of Austin, TX.

The pay range for this position is $26.50 - $26.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Apr 10, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of StaffingR double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.