Customer Success Representative

We're Not Just in the Packaging Business–We're in the "Wow" Business

Pregis is Hiring!
 

Why Join Pregis?

Pregis is in the packaging business to protect what matters.  We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions.  If you are looking for a company that is thriving across various high growth industries and is innovative, customer focused, high integrity, believes in strong teamwork and collaboration, Pregis is the company for you. Check out the Pregis Purpose to learn how sustainability and social responsibility is at the very core of our company DNA. 

Job Title: Customer Service Representative
Location: Elgin, IL

Job Objective

Under the direction of Customer Service administering customer service function to Pregis clients, job planning, and administrative duties, in accordance with Pregis policies and procedures.

Essential Duties and Responsibilities

• Able to communicate with internal and external customers about product lines and workflow, including but not limited to design principles, printing and converting processes.

• Work with all stakeholders, such as sales representatives, administrative staff, production staff, suppliers, and customers on orders and projects, technical specifications, and meeting deadlines.
• Provides outstanding customer service through both oral and written communications.
• Maintains existing customer relationships and works to create and foster new customer relationships.
• Prepare and processes orders and sample requests.
• Prepares and manages order changes as requested if needed.
• Sets up material numbers as needed for new products.
• Communicates fully with internal and external customers and follows-up promptly with requests, orders, and other tasks.
• When appropriate, advise customers on best strategies to achieve their desired outcomes.
• Communicate customer order requirements to the operational value stream in a concise and articulate manner.
• Monitor Jobs in the system for accuracy.
• Send order confirmations to appropriate parties once order is entered.
• Prepare finished jobs invoices to submit for billing if needed.
• Other duties as assigned.

Qualifications and Experience

• 3-5 years’ customer service and client relations experience required.
• Communicates in a professional manner.
• Outgoing self-starter who can work independently.
• Experience in the Printing industry as it relates to customer relationships and their requirements.
• Sales administration experience preferred.
• Proficient in Microsoft Office suite of software, specifically Excel and PowerPoint.
• Experience with SAP systems preferred.
• Ability to think quickly and solve problems.
• Attention to detail is essential.

• Other duties may be assigned.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of Pregis’ total compensation package. The base pay range for this role is estimated to be $45,000 to $55,000, depending on experience and skills.

Compensation details listed in US job postings reflect base salary only and do not include benefits. Learn more about Benefits at Pregis.

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Diversity and Inclusion

We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to Pregis.  We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome.

Affirmative Action/EEO Statement/Inclusion

We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis’ culture and achievements.

Visit us at www.pregis.com for more information about Pregis LLC.