Customer Success Manager /Telecom Account Manager

Customer Success Manager

At Lyra Communications Group, we take the complexity out of telecom so businesses can focus on what matters most. As a global telecom aggregator, we source and manage connectivity, voice, and cloud communication solutions across hundreds of carriers — delivering one partner, one bill, and one team accountable for it all. We work closely with MSPs and IT providers to simplify service delivery, eliminate vendor headaches, and keep their clients connected. Telecom, finally managed.

POSITION SUMMARY

The Customer Success Manager (CSM) / Account Manager at Lyra Communications Group serves as the strategic bridge between our clients and our service delivery teams. This role is integral to Lyra's growth trajectory — combining the consultative selling instincts of a seasoned sales professional, the operational discipline of a business analyst, and the technical fluency of a telecom subject matter expert. The ideal candidate will deepen client relationships, drive revenue retention and expansion, and serve as a trusted advisor across Lyra's full suite of communications and managed services solutions.

KEY RESPONSIBILITIES

Client Relationship Management

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Sales & Revenue Growth

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Operations & Reporting

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Telecom & Technical Advisory

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QUALIFICATIONS

Required

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Preferred

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• Base Salary:
• Unlimited PTO
• $120/month internet reimbursement
• Medical benefits
• 401(k) match up to