Customer Success Manager

Clean Harbors is seeking a Customer Success Manager in Norwell, MA. This position supports Direct- Call Center and other staff as necessary to assure business continuity. The primary objective of this role is to achieve safety, system integrity and Operational Excellence by guiding employee performance and behavior toward the application of organizational programs, policies, and plans. Persons in this role understand the goals and objectives of the organization and work to assist direct reports to see themselves in the “big picture.”  This includes setting performance expectations, providing guidance on desired results through timely coaching and feedback and influencing personal development.  

Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us. This is an on-site position with 8- to 10-hour shifts scheduled between 6:00 AM and 6:00 PM, Monday through Friday. 

Why work for Clean Harbors? 

- Health and Safety is our #1 priority and we live it 3-6-5! 

- Competitive wages 

- Group 401K with company matching component 

- Opportunities for growth and development for all the stages of your career 

- Generous paid time off, company paid training and tuition reimbursement 

- Positive and safe work environments