Customer Success Liaison

Customer Success Liaison

Customer Success | Onsite: 9350 East 35th Street North Ste 101, Wichita, KS, USA
Employment Type: Full-Time

About Nsight Health

Nsight Health is transforming how care is delivered through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). We empower healthcare providers to manage chronic conditions using real-time data, AI-enabled technology, and 24/7 clinical support. Our HIPAA-compliant platform connects patients and care teams nationwide—improving outcomes, adherence, and peace of mind. Join a fast-growing, mission-driven team that blends healthcare and technology to make a measurable difference in people’s lives.

Nsight Health — Where Technology Meets Compassion.

Position Summary

We are seeking a motivated and detail-oriented Customer Success Liaison to join our Customer Success Department. In this role, you will be responsible for bringing remote care to life through personal connection and hands-on support. You’ll serve as the vital link between high-tech health solutions and real human relationships. This is an in-person, patient-facing role located at our partner clinics, where you’ll work directly with physicians, clinical staff, and patients.

Key Responsibilities

• Build strong relationships in partnered clinics, supporting physicians, clinical staff, and helping patients enroll in and navigate our services.

• Troubleshoot in real time, meet enrollment goals, and track key metrics to drive program success.

• Educate patients and clinic teams about the benefits of RPM and CCM, helping them understand how these services improve long-term health outcomes.

• Collaborate with care teams to implement effective, patient-first processes.

• Ensure smooth patient onboarding, support engagement, and retention overtime.

• Maintain compliance with company policies and applicable regulations

• Perform other duties as assigned

Qualifications

Required:

• 5-10 years of experience in customer success, account management, or client services.

• A strong track record of engaging clients or patients and achieving goals in a fast-paced, people-first environment.

• Excellent communication and organization skills with the ability to educate, inspire, and build trust with patients.

• Familiarity with HubSpot, EHR/EMR systems, or customer service platforms.

Preferred:

• Healthcare experience is strongly preferred.

• Fluent in English required, Spanish and/or Vietnamese preferred.

Schedule

• Monday-Friday 8:00 AM-5:00 PM CST

Compensation & Benefits

• Competitive Base Salary: $60,000-65,000

Additional Compensation (If Applicable):

• Sign-On Bonus: $2,000 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout.

• Monthly Bonus Potential: Up to $4,000

Benefits Include:

• 11 Paid Company Holidays annually

• Paid Time Off (PTO)

• Medical, Dental, Vision, and supplemental insurance options

• 401(k) Plan with 3.5% Company Match

• Company-provided equipment

Join Our Mission-Driven Team

At Nsight Health, you’ll be part of a fast-growing organization that sits at the intersection of healthcare, technology, and compassion. We’re looking for people who care deeply about improving patient lives and building the future of connected care.

Our team culture is collaborative, agile, and purpose-driven. Every role—from clinical operations and customer success to marketing, technology, and leadership—directly contributes to improving how healthcare organizations care for their patients.
Monday-Friday 8:00 AM-5:00 PM CST