Customer Success Engineer

About the Role

For this role we are looking for our second employee in the post sales organization. In this role you will be a trusted technical partner to our customers, from onboarding them to our platform to ongoing support and assistance.

This role requires a natural curiosity for solving hard technical problems, knowledge across a wide range of technical domains (Cloud, Networking, Security, etc) or a willingness to learn.

As an early employee this role has a significant impact in shaping both our product roadmap and how we deliver value to our customers.

What You'll Do

• Drive time-to-value for new customers by leading structured onboarding, tracking adoption milestones, and proactively identifying where customers aren't yet realizing the full value of the platform
• Be the expert with our product, from architecture to deployment options to implementing end-to-end use cases 
• Troubleshoot customer issues spanning APIs, integrations, cloud infrastructure, and data pipelines
• Write scripts (Python) for internal use or for customers
• Contribute to customer-facing documentation, runbooks, and how-to guides
• Collaborate with Sales, Product, and Engineering to escalate issues, advocate for customer needs, and shape the roadmap

What We're Looking For

Required

• 2+ years of professional experience in a technical role - will consider internship experience for the right candidate
• Working knowledge of  at least one of the major cloud providers
• Scripting proficiency in Python — able to read, write, and debug scripts for automation, API calls, and data wrangling
• Solid understanding of core web/networking concepts and API’s
• Strong written and verbal communication skills and excitement to work with customers
• A curious, ownership-driven mindset: you dig into problems instead of passing them on

Nice to have

• Previous experience in a customer-facing role (support, solutions engineering, professional services, consulting, or technical account management)
• Previous experience in the broader cybersecurity domain
• Experience leveraging AI to get work done
• Expert level knowledge in one of the 3 major cloud providers
• Familiarity with tools like Github, Jira and O11y tooling
• Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent practical experience

• Describe the experience and attributes of the ideal candidate