Customer Success Director, Retail Vertical

• Develop and execute strategic account plans to grow revenue and deepen client relationships within the Retail Vertical
• Identify opportunities to expand the adoption of products and solutions across enterprise accounts
• Coordinate cross-functional resources to ensure seamless delivery, high client satisfaction, and successful program implementation
• Prepare and deliver regular business reviews, reporting on account performance, trends, and opportunities
• Maintain thorough knowledge of client programs, including background screening and occupational health services, pricing structures, and competitive landscape
• Manage contracts, renewals, proposals, and documentation to support account growth and compliance
• Analyze issues, provide solutions to business challenges, and implement best practices to improve operational efficiency

Requirements:

• Bachelor’s degree or equivalent professional experience; advanced degree a plus
• 7-10 years of experience in sales account management or enterprise customer success, managing complex solutions for strategic accounts
• Demonstrated success managing C-level relationships and delivering results within large accounts
• Strong oral and written communication, presentation, and interpersonal skills
• Excellent organizational, analytical, and problem-solving capabilities
• Proficiency in MS Office suite (Word, PowerPoint, Excel) and CRM tools
• Ability to manage multiple priorities, meet deadlines, and travel up to 25% as required
• Preferred: experience in virtual work environments and professional sales

Benefits:

• Competitive base salary with performance-based incentives ($90,000–$110,000 annually)
• Remote work flexibility with occasional business travel
• Comprehensive medical, vision, dental, and supplementary benefits
• 401k with employer match and Employee Stock Purchase Plan (ESPP)
• Paid Time Off (PTO) and 9 paid company holidays
• Opportunities for professional development, technology exposure, and career growth