Description

BMS – Career Opportunity

Position Title: Customer Success Concierge Partner

Reports To: Customer Success Manager
Location: Lynchburg, VA (Travel Required)

Build Real Relationships. Be the Face of BMS. Make Every Customer Feel Like a Priority.

BMS is looking for a high-energy, people-first professional who thrives on building genuine relationships and creating memorable customer experiences.

This is not a behind-the-scenes role. It is a front-facing position for someone who enjoys being in the room, building trust, and leaving a lasting impression.

This role combines meaningful in-office collaboration with regular travel throughout Virginia (up to three days per week), giving you the opportunity to meet customers face-to-face, strengthen relationships, and represent BMS where it matters most.

Success in this role comes down to one thing:
When you leave a customer meeting, they should feel like they just spent time with someone they trust, enjoy, and want to work with again.

About BMS

BMS is a print and mail communications company built on trust, accountability, and service excellence. As a 100% employee-owned ESOP company, every team member shares in our success.

Ownership drives how we show up — for our customers and for each other.

What You’ll Do

Build and Deepen Customer Relationships

Travel throughout Virginia (up to three days per week) to meet with assigned accounts
Build genuine, personal connections with customers through regular in-person visits
Create positive, memorable interactions during every engagement
Be someone customers look forward to seeing and working with
Serve as a trusted point of contact and advocate for customer needs
Proactively address concerns and coordinate internally for resolution
Develop strong rapport so customers see you as a partner, not just a vendor contact

Represent BMS

Act as the face of BMS in the field
Attend conferences, events, and trade shows
Build rapport with both new and existing contacts
Follow up thoughtfully after interactions to continue relationship development
Represent the company with professionalism, energy, and authenticity

Collaborate Across Teams

Work closely with Customer Success leadership, Operations, and Marketing
Share customer insights to help improve messaging, service delivery, and overall experience
Support customer-facing initiatives and retention strategies

Support Account Growth

Identify opportunities to enhance services within existing accounts
Assist with account expansion efforts where appropriate
Maintain accurate documentation in CRM systems and provide updates on account health

A Week in This Role Might Include

Visiting customer offices across Virginia
Catching up with key contacts and strengthening relationships
Attending a local event or conference
Following up with customers to maintain momentum
Sharing insights internally to improve the customer experience

Who This Is For

This role is ideal for someone who:

Naturally connects with people and builds rapport quickly
Is outgoing, personable, and confident in face-to-face interactions
Enjoys being on the road and meeting customers regularly
Takes pride in making others feel heard, valued, and taken care of
Is organized, reliable, and follows through on commitments
Is coachable and eager to grow professionally
Thrives in a role where relationships drive success

This role is not primarily technical or behind-the-scenes. Success comes from being present, engaging, and relationship-focused.

What We Offer

Employee ownership through our ESOP
Hands-on experience managing real customer relationships
Exposure to marketing, operations, and leadership collaboration
Ongoing mentorship and professional development
A culture rooted in trust, accountability, and continuous growth

Apply

If you’re someone who loves meeting new people, building real relationships, and being the face of a company that values its customers, we’d love to hear from you.