Customer Success Assistant
Stevens Transport
Skills
About the Role
Department:
OperationsJob Description:
JOB SUMMARY:
The Customer Support Associate (CSA) supports internal Stevens Transport Corporate stakeholders, including sales, operations, and capacity teams. This role is responsible for executing freight-related administrative and coordination tasks to ensure internal customer commitments are met.
The CSA does not manage external shipper relationships. Instead, this role focuses on internal service execution, shipment setup, scheduling support, tracking, documentation accuracy, and issue resolution in coordination with internal teams and carrier partners
Note: This position is based on‑site at our [Dallas, TX / Stevens HQ] location and requires regular, full‑time attendance in the office. Remote or hybrid work arrangements are not available for this role.
JOB DESCRIPTION:
Key Responsibilities:
Internal Customer Support
Serve as a primary support partner for Stevens Transport Corporate sales and operations teams
Communicate proactively with internal stakeholders regarding shipment status, scheduling, and exceptions
Support internal account execution by ensuring shipment data accuracy and timely processing
Freight & Load Management
Enter and maintain shipment details accurately in internal systems
Assign shipment details for carrier and driver execution
Support appointment scheduling for pickups and deliveries as required
Track and trace freight movements and escalate issues internally when needed
Data, Documentation & Reporting
Perform high-volume data entry with a high degree of accuracy
Compile and maintain internal reports and spreadsheets
Receive, review, and cross-reference bills of lading and proof of delivery documentation
Research and resolve documentation discrepancies in support of internal payroll and billing processes
Operational Support
Assist internal teams with resolving scheduling conflicts, service exceptions, and freight issues
Manage a high volume of internal emails and system-driven tasks
Prioritize workload in a deadline-driven logistics environment
QUALIFICATIONS:
Minimum Qualifications:
1+ year of experience in customer service, operations support, or logistics coordination
Strong verbal and written communication skills with an emphasis on internal stakeholder support
High attention to detail and accuracy in data entry
Ability to manage high volumes of tasks, emails, and system transactions
Proficiency in Microsoft Excel
Preferred Qualifications:
Associate’s degree or higher
Transportation, logistics, or supply chain industry experience
Familiarity with brokerage, carrier operations, or internal logistics workflows
Exposure to AS/400 or transportation management systems (TMS)
Strong multitasking and prioritization skills in a fast-paced environment
Demonstrated initiative and ability to execute independently
SKILLS & ABILITIES:
Internal customer service
Internal customer support
Shipment tracking
Status management
High Volume Scheduling
High Volume Coordination
Data entry
Ad Hoc reporting
Time management
Prioritization Management
Critical thinking
Problem-solving
Attention to detail
Communication (internal-facing)
Relationship building with internal teams
PHYSICAL DEMANDS:
Prolonged periods sitting at a desk and working on a computer
Regular use of hand and finger dexterity
Work Experience:
1+ years of experience in customer service or transportation operations
Workshift:
Education:
In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.
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