Customer Success Architect

• Serve as a pooled technical architect for strategic and high-value accounts, delivering outcome-based engagements such as Value Unlocks, Well-Architected Best Practices, and Accelerate Innovation Delivery sessions.

• Partner with account teams to align on customer goals, engagement scope, risks, and success metrics.

• Use Call-to-Action workflows to manage and prioritize work, ensuring clear ownership and documented next steps.

• Provide architecture guidance, technical best practices, and recommendations to optimize customer deployments.

• Document all engagements, capturing use cases, desired outcomes, value realized, and future action items.

• Support product adoption and multi-product integration, linking business objectives to reference architectures and recommended implementation patterns.

• Collaborate with Product Management to validate RFEs, shape roadmap discussions, and ensure customers receive consistent and accurate information.

Requirements:

• 5+ years of enterprise, customer-facing experience in technical roles such as Customer Success, Sales Engineering, Professional Services, or Support with complex SaaS platforms.

• 3+ years of hands-on experience in identity and access management (SAML, OAuth, OpenID Connect, SSO, MFA) in enterprise environments.

• Practical experience with multi-product deployments, designing scalable, secure, and resilient architectures.

• Strong collaboration skills with CSMs, AEs, Support, and Product teams to drive outcomes and manage risk.

• Excellent communication and presentation skills for both technical and executive audiences.

• High ownership and initiative, with experience managing workflows, documenting results, and tracking metrics in CRM or customer success platforms.

• Continuous learning mindset with ongoing training and certification in relevant IAM solutions.

Benefits:

• Competitive salary aligned with experience and market standards.

• Remote-first work model with flexibility to support work-life balance.

• Professional development opportunities, including certification programs and training.

• Collaborative environment with mentorship and knowledge-sharing opportunities.

• Comprehensive healthcare, retirement programs, and PTO/holiday benefits.

• Opportunity to work with cutting-edge identity and access management technologies in a high-impact, customer-facing role.