Customer Success Analyst

<p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ;">We are looking for a <strong style="box-sizing: border-box; outline: 0px; font-weight: 700;">Customer Success Analyst</strong> who will be responsible of providing the best experience for our customers.</p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ;"><br style="box-sizing: border-box; outline: 0px;"></p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ;"><strong style="box-sizing: border-box; outline: 0px; font-weight: 700;">Job Description</strong></p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px;"><br></p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px;"><span style="box-sizing: border-box; outline: 0px; background-color: initial;">Responsible for every touchpoint at the customer journey, including every onboarding meeting, email, presentation, technology implementation, support tickets, new development requests, etc.</span></p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px;">Achieve the best conversion rate and lead time to turn PoC customers into paying customers.</p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px;">Ensure the delivery of high quality customer experience being part of the PoC tribe to guarantee the development of specific enhancements - quick wins that will help closing the deal.</p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px;">Leave record of every insight, pain point, meeting or customer information at Rombit´s CRM, that will allow other teams to get better knowledge of the customer.</p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px;">Hand weekly customer feedback to the product team.</p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ;"><br style="box-sizing: border-box; outline: 0px;"></p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ;"><strong style="box-sizing: border-box; outline: 0px; font-weight: 700;">What we are looking for</strong></p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px;"><br></p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px;">Already graduated from university.</p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px;">At least 2 years of proven experience in a similar position with client facing, or project management roles.</p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px;">Team player that can wear multiple hats.</p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px;">Communication &amp; persuasive skills.&nbsp;</p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px;">Aim for excellence analysis and attention to detail.&nbsp;</p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px;">A positive, self-motivated person who’s able to take direction and work within a team.</p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px;">Experience using quantitative and qualitative data to inform other teams to drive change.</p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px;">You anticipate the tech implications of commercial decisions.</p><p style="box-sizing: border-box; outline: 0px; margin: 0px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ;"><br style="box-sizing: border-box; outline: 0px;"></p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ;"><strong style="box-sizing: border-box; outline: 0px; font-weight: 700;">Key Qualifications</strong></p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px;"><br></p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px;">Customer centric &amp; empathize with customers needs.</p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px;">Commercial awareness of industry.</p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px;">Commercial &amp; PM mindset.</p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px;">Having attention with details and being methodical with documents records.<br style="box-sizing: border-box; outline: 0px;"><br style="box-sizing: border-box; outline: 0px;"></p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ;"><strong style="box-sizing: border-box; outline: 0px; font-weight: 700;">What we offer</strong></p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ;"><br></p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ;">Think through hard problems, and work with amazing people to make the solutions a reality.</p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ;">Work in a dynamic, collaborative, non-hierarchical environment where talent is valued over job title or years of experience.</p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ;">Become part of an interdisciplinary team that wants to succeed.</p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ;">Vacations, take them when you need, no defined schedule.</p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ;">Flexible working hours.</p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ;">Flexible time off</p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ;">Daily lunch at the office.</p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ;">Health insurance.</p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ;">A phenomenal learning environment for you to develop.</p><p dir="ltr" style="box-sizing: border-box; outline: 0px; margin: 0px; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ;">Incompany English lessons.</p>