Customer Success Agent

AMTRACO is a global holding company headquartered in Franksville, WI, that manages the shared services of HR, IT, and Finance for its operating units. The four distinct operating units owned by AMTRACO are:

EPSI – a distribution company servicing the surface finishing industry with presence in all major global markets.
STM – a manufacturer of pressure sensitive adhesive tapes
FAST – a distributor of tapes and related products for the framing, architectural, signs, and trophy markets.
SBM – a commercial real estate company that buys, develops, and leases commercial real estate.

This role is in support of our EPSI business.

Key Responsibilities:

Develop and maintain strong relationships with customers to enhance their experience and satisfaction.
Work to hit revenue targets and grow business through contacting customers and developing business opportunities.
Address customer inquiries and resolve issues promptly to ensure a seamless customer journey.
Analyze customer feedback and market trends to contribute to product and service improvements.
Prepare and present reports on customer experience metrics and sales performance to management.

Essential Skills:

Communication and empathy with a proven ability to understand customers needs and convey solutions effectively.
Analytical skills allowing for quick and informed decisions to improve the customer experience and buying journey.
Sales acumen demonstrating the ability to identify opportunities and drive revenue without compromising service quality.
Collaboration showing a proven ability to work effectively with cross functional teams, including marketing and engineering.

Required Skills and Qualifications:

Bachelor's degree in Business, Marketing, or a related field.
Proven experience in sales and customer service, preferably within the distribution or manufacturing sector.
Strong communication and interpersonal skills to effectively engage with customers and team members.
Ability to analyze data and trends for strategic decision-making.
Proficient in CRM software and Microsoft Office Suite.
Preferred to have significant experience utilizing HubSpot.

Customer Success Agent

Skills

About the Role

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