Customer Service Manager - Mobility & Wind Division

Job DetailsJob Location: Bonfiglioli USA - Hebron, KY 41048Position Type: Full TimeEducation Level: 4 Year DegreeJob Shift: DayJob Category: Customer ServiceCustomer Service Manager – Bonfiglioli USA The Customer Service Manager is responsible for delivering measurable sales performance and revenue targets within the assigned business area while ensuring exceptional support for both internal and external customers. This role bridges operational execution and customer relationship management, combining commercial expertise with technical knowledge to meet client needs and drive business growth. The position may operate across back-office functions—focused on planning, coordination, and administrative support—or in a customer-facing capacity, managing relationships to achieve commercial objectives. Key Responsibilities Customer Support & Relationship Management Build, maintain, and strengthen long-term customer relationships Serve as a primary point of contact for customers, ensuring needs are met with a high level of responsiveness and professionalism Monitor service levels and proactively adjust approaches to deliver optimal customer experiences Negotiate solutions that achieve the best outcomes for both the customer and Bonfiglioli Commercial Performance & Execution Execute short-term plans to achieve established sales and revenue targets Independently manage sales activities and customer development efforts to meet annual goals Apply commercial and technical expertise to support customer requirements and business opportunities Identify opportunities for upselling and cross-selling products and services Process Improvement & Operational Excellence Provide guidance and support to team members to improve processes and service delivery Monitor supplier and customer agreements to ensure compliance with contractual terms Contribute to the development and implementation of best practices to improve efficiency, reduce costs, and enhance service quality Leadership & Team Management Lead, coach, and develop Customer Service Representatives (CSRs) to meet performance standards and departmental goals Establish clear performance expectations and metrics aligned with organizational objectives Support recruitment, hiring, and onboarding of high-quality team members Manage workflow, staffing, and scheduling to ensure consistent, high-level service delivery Qualifications & Skills Bachelor’s degree in a business-related field or equivalent professional experience Strong customer relationship management and negotiation skills Proven track record in sales performance and customer service leadership Solid understanding of the industry and product applications (experience-based knowledge preferred) Excellent interpersonal and communication skills Proficiency in Microsoft Office (Excel, Word, Outlook) and relevant business systems Performance Metrics Customer satisfaction and retention Achievement of annual sales revenue and unit targets Effectiveness in contract management and service delivery Success in driving team performance and operational improvements Qualifications