Customer Account Coordinator

Customer Account Coordinator 

Job Listing Detail

International Paper has an immediate opening for a Customer Account Coordinator at our Springhill Container corrugated box plant.

Responsibilities  include, but are not limited to:

• Provide excellent customer service through timely and accurate customer communications via telephone, fax and e-mail
• Accurately enter customer orders into order entry system
• Communicate status of orders to customers
• Initiate entry of customer complaints into the customer feedback system
• Produce estimates and quotations for customers
• Coordinate warehouse inventories
• Reorder and ship quantities based on established parameters
• Work with operations and utilize scheduling system to achieve on-time customer deliveries
• Work with sales staff to ensure accurate and timely customer communications.
• Accounts Receivable dispute management involvement

Qualifications include, but are not limited to:

• High School Diploma
• Ability to perform math functions including working with fractions, manipulating and recording figures to provide accurate quantities, estimating and quotations
• Strong computer skills including agility in Microsoft Word, Excel, and Outlook
• Ability to work within an order management and plant booking system
• Experience in order management, backlog management, inventory management, customer communication, and inter-departmental communications
• Able to handle complex accounts with a strong process and detail-orientation and approaches problem-solving with a high degree of urgency and accuracy
• Able to effectively multi-task and prioritize time and work
• Understanding of manufacturing processes

International Paper is an Equal Opportunity Employer - Minorities/Females/Individuals with Disabilities/Veterans.