Client Success Manager ll– Dedicated

At Lytx, we're passionate about our work and encouraged to help make our roadways safer. Want to be involved in the ongoing building and improvement of our client experience and operational excellence? Join Lytx as a Client Success Manager II and be a key member of the Client Success team! In this role, you'll be the primary point of contact for our client, while managing the assigned Client throughout their client lifecycle, with a focus on training, program support and feature adoption. Along with other members of the Account Team, our CSMs work closely with our Client to understand their business and safety objectives and executes the tactical and strategic projects that best meets their needs.

The CSM will educate the client on standard methodologies, as well as focus on organizational change and user adoption. You will also work with Strategic Client Partners and Technical Account Managers to develop Strategic Account Plans specific to your Client’s Lytx Driver Safety Program. If you thrive in a fast-paced environment, love building relationships, helping others and solving problems, while working cross-functionally to ensure program success, then this role is for you!

You'll get to:

• Manage the day-to-day relationship between client, Lytx and partner network

• Be the main point of contact for the Client’s Safety and Operational Teams for Program-related topics

• Build positive relationships resulting in high levels of client engagement, across a nationwide network

• Oversee all Lytx-related projects within customer organization including hardware upgrades, software integrations, data management and strategic safety initiatives

• Execute the external engagement strategy with key client contacts, including Training, Program Setup and Value Recognition plans

• Act as a subject matter expert and consult on topics including organizational change, communication strategy, risk management, coaching techniques and more

• Work with cross-functional teams to ensure solutions are provided and client is educated on Lytx systems and processes

• Deliver effective training and best practice methodology presentations

• Assist in the preparation and presentation of data analytics highlighting program performance and financial metrics to executive level clients

• Partner with Account Team on expansion opportunities and renewal efforts

• Work to mitigate churn and increase client value recognition and product adoption

• Serve as a point of escalation for Client issues

• Responsible for delivering high levels of customer satisfaction

• Assist in managing or leading special projects as needed

What you'll need:

• Bachelor’s degree, or equivalent years of experience desired

• 3 - 5 years’ proven experience in an account management role within a fast-paced, commercial products or SaaS environment

• Demonstrated success in managing post-sales long term relationship with client(s)

• Experience working with all levels of an organization

• Interest in numbers and expert skills with Microsoft Excel

• Capability to adeptly communicate essential performance metrics to clients at the executive level

• Great organizational skills for customer and product information

• Excellent written and verbal communication skills, particularly strong persuasion and negotiation skills

• Strong technical savvy; ability to learn technical products quickly and work effectively with both technical and non-technical teams.

• Demonstrated success managing sophisticated projects

• Experience with managed services, trucking, and fleet industry is highly preferred

• Ability to travel 10-15%

Benefits:

• Medical, dental and vision insurance 
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or PTO
• Employee Well-Being program
• 11 paid holidays plus 1 inclusive holiday per year
• Volunteer Time Off
• Employee Referral program
• Education Reimbursement Program
• Employee Recognition and Appreciation program
• Additional perk and voluntary benefit programs

Salary is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.  This position is also eligible for an incentive compensation plan.  The expected hiring salary for this position is:

Innovation Lives Here

You go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference.

Together, we help save lives on our roadways!

Lytx, Inc. is proud to be an equal opportunity employer. We’re committed to building a diverse and inclusive workforce and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [email protected].  Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local, state, federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local, state, federal and regional laws.