Client Success Manager - Enterprise (CSM III)

Job DetailsJob Location: Decatur, GA 30030Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $125,000.00 - $140,000.00 Base+Commission/yearTravel Percentage: Up to 50% Job Shift: AnyJob Category: Customer ServiceClient Success Manager - Enterprise (CSM III)  Apply today to join Coreforce, where your Client Success expertise makes a real impact.   Join Our Team as a Client Success Manager - Enterprise (CSM III) Company: Coreforce Location: Remote Job Type: Full-time Salary: Based on Experience Company Overview: Coreforce is an innovative SaaS company providing digital solutions for frontline professionals. Our products, body cameras, in-car videos, mobile routers, and digital evidence systems, help public safety officers and first responders save lives, strengthen community trust, and enhance accountability. Client Success Manager - Enterprise (CSM III) – Build Your Career with Purpose Join Coreforce and use your client success skills to support innovative technology that strengthens communities. Why You’ll Love Working Here: 15 PTO days + floating holiday Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan.    Annual bonus and tuition reimbursement Career growth in a fast-growing, mission-driven company Collaborative, purpose-driven culture Responsibilities: Serve as the primary strategic owner for primarily Tier 0,1 & 2 enterprise level public-safety agencies. Own renewal strategy and forecasting for assigned accounts. Drive multi-year renewals, expansion, and cross-sell opportunities. Conduct Executive Business Reviews and strategic planning sessions. Proactively identify At-Risk accounts and lead executive-level escalation management and resolution. QualificationsQualifications: 7+ years in Client Success, Enterprise Account Management, or Strategic SaaS roles. Demonstrated success managing large, complex accounts with executive stakeholders Strong understanding of SaaS renewals, ARR forecasting, and expansion strategy Proficiency using CRM platforms (HubSpot) to manage customer lifecycle, account data, and engagement tracking Experience supporting public-safety, GovTech, or regulated enterprise environments preferred Ability to travel  40%  +/-