Associate Account Manager

Company Description

EBG powers a proprietary suite of e-commerce platforms and technology solutions to deliver exclusive deals and special offers from the world's top brands and experiences. Specializing in live entertainment, travel, retail products and services, EBG operates a network of employee and membership-based marketplaces with a reach exceeding 100 million users. EBG owns the nation’s most comprehensive employee savings program, serving over 40,000 corporate clients through its B2B2C platforms TicketsatWork, Plum Benefits, Working Advantage, and Beneplace and offers additional value through its loyalty program, FunLife Rewards. Undercover Tourist®, a prominent online travel site, is owned by EBG. Visit www.ebgsolutions.com to learn more about EBG and its commitment to connecting people to exceptional experiences.

EBG is a b2b2c company headquartered in Miami (Aventura), with offices in New York, Orlando, and Austin. We offer a hybrid work environment with a balance of collaboration and flexibility.

Job Description

The Associate Account Manager supports the Account Management and Sales team in servicing employed clients within a voluntary benefits brokerage environment. This role is focused on account administration, enrollment support, carrier coordination, and day-to-day client service activities. The position is ideal for someone early in their career who is highly organized, service-oriented, and interested in developing deep expertise in voluntary benefits operations and client management.

This role is open internally to all EBG Office locations.

Essential Functions:

• Support assigned Account Managers with day-to-day servicing of employer client accounts
• Assist with onboarding new clients supporting the Implementation Team as necessary.
• Prepare and maintain client documentation, benefit summaries, plan comparisons, and service records in Salesforce
• Track account activity, deliverables, and deadlines to ensure timely execution
• Serve as a point of contact for routine client requests and inquiries as needed
• Assist with eligibility updates, employee status changes, and plan administration questions
• Coordinate responses to client issues and escalate complex matters to the Account Manager
• Support ongoing client communications related to plan changes, enrollments, and administrative updates
• Assist the Sales team in coordinating requests for proposals and RFPs.
• Coordinate updates to Salesforce as requested.
• Complete other Sales cycle processes as requested.
• Communicate with insurance carriers and vendors regarding plan setup, eligibility, billing, and service issues
• Track carrier deliverables and follow up to ensure completion
• Maintain working knowledge of carrier processes, product features, and administrative requirements
• Maintain accurate client reporting from carriers into Salesforce.
• Support billing reconciliation, eligibility audits, and reporting needs
• Ensure accuracy of data in all client-facing materials
• Follow established processes to support consistency and service quality between clients, platforms, and carrier partners.

Qualifications

• Bachelor’s degree or equivalent relevant experience
• 1+ years of experience in account support or client services for employee benefits, insurance
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office, especially Excel
• Ability to manage multiple accounts, priorities, and deadlines
• Ability to travel as required for trainings and client support

Additional Information

Entertainment Benefits Group offers outstanding employee benefits including:

• Medical, Dental & Vision
• 401k Match
• Short Term Disability, Long Term Disability (Company Paid)
• Basic Life and AD&D (Company Paid)
• Additional Voluntary Benefits (additional life, legal, critical care, and more)
• 3 Weeks of PTO + 5 Personal Days
• Paid Holiday Break from Christmas to New Year
• Paid Holidays
• Fitness Reimbursement
• Annual Day of Giving
• Company Bonus Program
• Share in the FUN! EBG gives $1000 per year in Tickets-At-Work gift cards to full-time employees to experience and enjoy the savings marketplace!

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. All your information will be kept confidential according to EEO guidelines.