Account Manager- Insurance, Commercial Lines

Account Manager – Commercial Lines Insurance
ud83d udccd Fayetteville, NC (Onsite)
ud83d ud52 Full-Time | Permanent

About the Company

Join a well-established, family-owned independent insurance agency with over 50 years of success. Since 1975, the firm has grown to serve 18,000+ families and 2,500+ businesses across Eastern North Carolina, with strong carrier partnerships and a steadily expanding commercial lines book.

• 50+ carrier relationships
• 27,000+ total policyholders
• 65% personal lines / 35% commercial lines
• Service area spans from Raleigh to the NC coast

Compensation & Benefits

• ud83d udcb0 Base Salary: $50,000 – $60,000 (flexible based on experience)
• ud83c udfaf Bonuses & Benefits: $4,000 – $5,000 annually, 401K & match, PTO, Paid holidays and more!
• ud83d udcbc Full-time, stable, long-term opportunity
• ud83d ud53 Schedule: Monday – Friday, standard business hours

What You’ll Do

As a Commercial Lines Account Manager, you’ll be responsible for managing and servicing a diverse book of business while building strong client and carrier relationships.

• Manage and service commercial lines accounts for business clients
• Handle inbound client inquiries related to premiums, coverage, policy changes, and renewals
• Process certificates of insurance, endorsements, binders, and policy updates
• Support producers during renewals (focus is on service vs. new business sales)
• Assist with writing renewals and occasional new business
• Maintain relationships with carrier underwriters
• Manage policy downloads and updates through the agency management system
• Work across a variety of coverages including:
  • Business Auto
  • General Liability (CGL)
  • Commercial Property / BOP
  • Workers’ Compensation
  • Umbrella & Professional Liability
  • Flood, Tools & Equipment
• Utilize Applied Systems (Epic or TAM preferred) and carrier portals for policy management and downloads
• Operate within a fully digital, paperless workflow using standard office tools

What You Bring

• Active North Carolina Property & Casualty License (Commercial Lines required)
• Minimum 2+ years of commercial lines account management experience
• Strong communication and client service skills
• Tech-savvy and comfortable in a fully digital environment
• Ability to manage multiple accounts and priorities with attention to detail

*********LOCAL CANDIDATES ONLY ***********

Please Note: This position is open to candidates who are authorized to work in the United States without the need for current or future visa sponsorship. We are not able to consider C2C arrangements or third-party submissions.