@19480000 Account Manager

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@19480000 Reports To: Store Manager / Assistant Store Manager
@194800™0 General Purpose

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@19480000 Manage rental (lease) accounts to ensure on-time payments, handle deliveries and service calls, has thorough knowledge of merchandise,@19480000 and maintain strong customer relationships. Communicate regularly with customers and team members while handling non-renewed accounts quickly and professionally.
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@19480000 Account Management
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█@19480000 @19480000 @19480000 Maintain accounts on your assigned route within company non-renewed standards.
█@19480000 @19480000 @19480000 Handle non-renewed accounts quickly and follow company procedures for recovery.
█@19480000 @19480000 @19480000 Keep accurate records of customer accounts, payments, and merchandise.
█@19480000 @19480000 @19480000 Support company Standards of Operation at all times.
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@19480000 Deliveries, Service & Retrieval
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█@19480000 @19480000 @19480000 Deliver, relocate, service, and retrieve rented merchandise.
█@19480000 @19480000 @19480000 Make minor repairs when needed; arrange major repairs through the service department.
█@19480000 @19480000 @19480000 Ensure items, models, and serial numbers match rental agreements before delivery.
█@19480000 @19480000 @19480000 Protect all inventory and customer products during transport.
█@19480000 @19480000 @19480000 Return all accessories (remotes, manuals, etc.) to store stock when merchandise is returned.
█@19480000 @19480000 @19480000 Refurbish returned items promptly and prepare them for resale.

@19480000 Collections & Payments
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█@19480000 @19480000 Collect payments during deliveries and home visits.
█@19480000 @19480000 Safeguard collected money while in the field.

@19480000 Customer Service & Communication
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█@19480000 @19480000 Answer calls by the third ring in a friendly, professional manner.
█@19480000 @19480000 Resolve customer issues quickly and respectfully.
█@19480000 @19480000 Follow the Premier Rental Purchase Pledge to provide excellent service.
█@19480000 @19480000 Communicate regularly with customers, coworkers, and management.

@19480000 Vehicle & Equipment Care
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█@19480000 @19480000 Maintain assigned vehicle’s appearance and working condition.
█@19480000 @19480000 Keep the back room clean and organized.
█@19480000 @19480000 Use a hand truck and blankets safely when moving merchandise.

@19480000 Store Support
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█@19480000 @19480000 Assist with receiving new merchandise.
█@19480000 @19480000 Help take and verify customer orders when needed.
█@19480000 @19480000 Support customer and revenue growth goals.
█@19480000 @19480000 Assist with store cleaning and help the team meet daily, weekly, and monthly targets.
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█@19480000 @19480000 High school diploma, GED, or equivalent experience.
█@19480000 @19480000 Valid driver’s license with an acceptable driving record.
█@19480000 @19480000 DOT certification (if required in your state).
█@19480000 @19480000 One year of customer-service-related experience and completion of training.
█@19480000 @19480000 Ability to lift up to 75 lbs.
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█@19480000 @19480000 Strong accuracy and attention to detail.
█@19480000 @19480000 Ability to read, write, and perform basic math quickly and accurately.
█@19480000 @19480000 Good decision-making and problem-solving skills.
█@19480000 @19480000 Ability to follow verbal and written instructions.
█@19480000 @19480000 Ability to handle customer situations professionally.
█@19480000 @19480000 After training, solid knowledge of store products and procedures.
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█@19480000 @19480000 Work in changing environments with frequent walking, standing, bending, lifting, and carrying.

█@19480000 @19480000 Must handle multiple tasks, problem-solve quickly, and work under pressure.

█@19480000 @19480000 Extra hours before or after normal business hours may be required.

█@19480000 @19480000 Frequent local travel between stores; attendance at training sessions may be required.

█@19480000 @19480000 Must manage emotional and mental stress while working with customers and coworkers.

█@19480000 @19480000 Work occurs in the store, in the field, and in customer homes, sometimes in challenging conditions such as:

█@19480000 @19480000 Must drive safely in all weather conditions.

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█@19480000 @19480000 Frequent interaction with customers, coworkers, and management.
█@19480000 @19480000 Occasional interaction with suppliers and service partners.
█@19480000 @19480000 Must communicate clearly and professionally with supervisors and peers.
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