Overview

The Account Manager, Cybersecurity Solutions, is responsible for the strategic management of assigned client accounts across the full engagement lifecycle.

• This role provides ongoing guidance to clients by interpreting cybersecurity and compliance program requirements, recommending appropriate pathways, and shaping tailored service solutions.
• The position exercises independent judgment in developing account strategies, identifying growth opportunities, and influencing client decisions that support long-term retention and organizational revenue goals.
• The Account Manager collaborates with internal technical, advisory, and leadership teams to ensure delivery alignment, resolve escalated issues, and support the advancement of RAMPQuest’s cybersecurity solutions

Responsibilities

Account Manager, Cybersecurity Solutions Essential Functions:

Strategic Account Leadership

• Serve as the primary strategic advisor for RAMPQuest clients, shaping engagement plans aligned with compliance and cybersecurity needs.
• Develop long-term account strategies and independently recommend solutions that influence client compliance pathways and business outcomes.
• Oversee the full client lifecycle, including strategic onboarding, solution design in collaboration with the Advisory/Consulting team, renewal planning, and expansion opportunities.

Consultative & Regulatory Expertise

• Provide interpretation of GovRAMP security programs, other compliance frameworks (e.g., CMMC), and any future service offerings.
• Exercise discretion in advising clients on appropriate compliance pathways and solution options.
• Collaborate with internal teams to architect tailored service offerings that meet complex regulatory standards.

Revenue Growth & Business Development

• Identify and pursue upsell and cross-sell opportunities through strategic analysis of client needs and security market trends.
• For large accounts, create growth plans that align with organizational revenue
• Contribute to the development of the go-to-market strategy, including messaging, segmentation, and client engagement programs.

Industry & Client Engagement

• Represent the organization at industry events, conferences, and webinars, serving as a subject-matter expert and brand ambassador for RAMPQuest’s security program portfolio.
• Lead high-level client presentations and consultative meetings, influencing buying decisions and shaping long-term partnerships.

Operational Oversight

• Partner with finance and leadership to resolve escalated payment or compliance
• Recommend process improvements and contribute to organizational strategy for the RAMPQuest brand and its strategic partnerships.

Qualifications

Account Manager, Cybersecurity Solutions Required Qualifications:

Education:

• Bachelor’s degree in Business Administration, Information Technology, Cybersecurity, Public Administration, or a related field; or equivalent combination of education and experience.

 Experience:

• 3–5 years of experience in account management, client success, business development, or consultative sales.
• Experience supporting or selling technology, cybersecurity, SaaS, or compliance- related solutions.
• Experience working with public-sector organizations (state/local government, higher education, K–12, or public agencies) is strongly preferred.
• Demonstrated ability to interpret complex compliance frameworks or regulatory requirements (e.g., FedRAMP, GovRAMP, NIST, CMMC, SOC 2) is highly
• Prior experience managing strategic accounts, influencing buying decisions, and driving revenue growth in a consultative role.
• Experience engaging with cross-functional technical, compliance, or advisory teams to design solutions for clients.

At Knowledge Services, we prioritize creating an environment that supports our Team Members’ success and personal well-being with a robust benefits package, some of which include: 

• Medical coverage, including employer match program for Health Savings Accounts (HSAs)  

• Generous 401k retirement plan with employer match  

• Dependent Care Flexible Spending Account (DCFSA)  

• Employee Assistance Program (EAP) with unlimited usage and visits and wellness program  

• Dental and Vision insurance  

• Company-sponsored life insurance, with options for additional coverage  

• Short- and Long-Term Disability (STD and LTD) benefits  

• Pet insurance  

• Maternity, Paternity, and Military benefits  

• Baby on Board program  

• Paid Time Off package  

• Company Anniversary Bonus program  

• Professional Development opportunities, including Young Professional Series, Manager Focus series, Cyber Security panels and briefs, and more  

• A+ rated HQ office full of amenities including fitness center, rec room, coffee bars, bike room, café, auditorium, private Mother’s room, and more  

Knowledge Services, established in 1994 and headquartered in Indianapolis, IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.  Founded by Julie Bielawski, CEO of Guidesoft, Inc., dba Knowledge Services is an industry leader in Managed Service Programs (MSP), Vendor Management System (VMS), Employer of Record / Payroll Services, Workforce Management, Survey Management, and MSP for Vocational Rehabilitation Services.  We provide outstanding services to major organizations in various industries, including IT, Healthcare, Federal, State, and local Governments, Public Utilities, Telecom, and more.   

As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each Team Member and in our relationships.  We believe titles do not define a person but provide a framework to each person’s endless potential.  Our focus on improving our team, product and processes drive us every day.  We are guided by our four Pillars that set the foundation of who we are and how we conduct business:  Knowledge, Integrity, Innovation, and Service.  

Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.   

Veterans, military families, and people with disabilities are encouraged to apply. 

Applicants with disabilities may contact Human Resources via telephone, e-mail, and other means to request and arrange for accommodations.  Please contact the Human Resources Team at [email protected] or 317-806-0014.