Account Manager - Birmingham Pathology Lab, AL

• Serve as the primary point of contact for referring clinicians, responding quickly and effectively to their needs.
• Manage inbound client calls and inquiries, providing excellent support and routing requests to the right team.
• Monitor account activity, analyze referral data, and ensure clients receive ongoing support.
• Maintain accurate documentation within our LIS system, email logs, and internal records.
• Collaborate with the external sales team to develop strategic marketing plans and help achieve key performance goals.
• Build strong cross‑functional partnerships with multiple internal departments.
• Communicate clearly with clinicians and internal teams to resolve issues and maintain trust.
• Become an expert in the processes and operations that directly affect our clients

Requirements Include:

• Strong multitasking skills and ability to work swiftly and accurately
• Excellent communication, Customer service and organizational skills
• Proficiency in Microsoft Office Word (Word, Excel) and comfort with standard office equipment
• High attention to detail 
• Ability to maintain confidentiality and uphold HIPAA Requirements
• Demonstrate professionalism, accountability and commitment to exceptional service
• Positive, team-oriented attitude with the ability to work independently

Education/Experience Requirements:

High School Diploma or Equivalent required

1 Year of experience in a Medical Office, Insurance Environment or Customer Service Role required

Experience in customer service or Account Management preferred

 Communication Skills:

• Ability to read and interpret reports, instructions, and procedure manuals.
• Strong verbal communication and professional phone etiquette.
• Ability to interact effectively with clients and colleagues at all levels.

Work Environment:

• Office‑based role requiring frequent phone communication.
• Flexibility for occasional overtime or adjusted hours depending on department needs.

 Physical Requirements:

• Extended periods of sitting, with some walking or standing.
• Frequent use of hands for typing, writing, and phone work.
• Ability to lift up to 10 lbs (occasionally up to 25 lbs).
• Clear vision and hearing for daily tasks.

Benefits: (FullTime Employees*)

Med/Dent/Vision

401k

Vacation/PTO Time