ACA Customer Success Manager

<p class="MsoNormal"><strong>Job Title: </strong>ACA Customer Success Manager</p><p class="MsoNormal"><strong>Department: </strong>ACA Services</p><p class="MsoNormal"><strong>Reports To: </strong>Manager, ACA Services (Based on assigned team)</p><p class="MsoNormal"><strong>Location: </strong>Any Selerix Location</p><p class="MsoNormal"><strong>Job Summary</strong></p><p class="MsoNormal">An ACA Customer Success Manager manages the various stages of the Selerix ACA process, ensuring compliance with IRS filing and employer reporting requirements. This position is the primary liaison between the client and Selerix for ACA reporting. They work in conjunction with Selerix management and leadership to deliver best in class ACA reporting services.&nbsp;An ACA Customer Success Manager may be assigned to one of three teams: SLX Internal, SS Retail, or SS PEO.</p><p class="MsoNormal">This position requires an extensive knowledge of the ACA Regulations and the ability to assist and educate large clients and partners.</p><p class="MsoNormal"><strong>Key Responsibilities</strong></p><p class="MsoNormal" style="text-indent: -.25in; mso-list: l0 level1 lfo1; tab-stops: list .5in; margin: 0in 0in 0in .5in;"><!-- [if !supportLists]--><span style="font-family: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings;"><span style="mso-list: Ignore;">&sect;<span style="font: 7.0pt 'Times New Roman';">&nbsp; </span></span></span><!--[endif]-->Consistently provides excellent customer service, including representing the clients&rsquo; and Selerix's needs and goals to ensure quality.</p><p class="MsoNormal" style="text-indent: -.25in; mso-list: l0 level1 lfo1; tab-stops: list .5in; margin: 0in 0in 0in .5in;"><!-- [if !supportLists]--><span style="font-family: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings;"><span style="mso-list: Ignore;">&sect;<span style="font: 7.0pt 'Times New Roman';">&nbsp; </span></span></span><!--[endif]-->Promptly researches and troubleshoots issues as reported by clients.</p><p class="MsoNormal" style="text-indent: -.25in; mso-list: l0 level1 lfo1; tab-stops: list .5in; margin: 0in 0in 0in .5in;"><!-- [if !supportLists]--><span style="font-family: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings;"><span style="mso-list: Ignore;">&sect;<span style="font: 7.0pt 'Times New Roman';">&nbsp; </span></span></span><!--[endif]-->Communicates effectively with clients and the company to ensure positive resolution of issues.</p><p class="MsoNormal" style="text-indent: -.25in; mso-list: l0 level1 lfo1; tab-stops: list .5in; margin: 0in 0in 0in .5in;"><!-- [if !supportLists]--><span style="font-family: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings;"><span style="mso-list: Ignore;">&sect;<span style="font: 7.0pt 'Times New Roman';">&nbsp; </span></span></span><!--[endif]-->Works collaboratively with partners, both internal and external, to resolve issues.</p><p class="MsoNormal" style="text-indent: -.25in; mso-list: l0 level1 lfo1; tab-stops: list .5in; margin: 0in 0in 0in .5in;"><!-- [if !supportLists]--><span style="font-family: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings;"><span style="mso-list: Ignore;">&sect;<span style="font: 7.0pt 'Times New Roman';">&nbsp; </span></span></span><!--[endif]-->Ensures all data requirements can be met by the client and/or case builder for implementation and to meet ongoing data cadence needs.</p><p class="MsoNormal" style="text-indent: -.25in; mso-list: l0 level1 lfo1; tab-stops: list .5in; margin: 0in 0in 0in .5in;"><!-- [if !supportLists]--><span style="font-family: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings;"><span style="mso-list: Ignore;">&sect;<span style="font: 7.0pt 'Times New Roman';">&nbsp; </span></span></span><!--[endif]-->Conduct onboarding meetings for new ACA clients using the established workflow.</p><p class="MsoNormal" style="text-indent: -.25in; mso-list: l0 level1 lfo1; tab-stops: list .5in; margin: 0in 0in 0in .5in;"><!-- [if !supportLists]--><span style="font-family: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings;"><span style="mso-list: Ignore;">&sect;<span style="font: 7.0pt 'Times New Roman';">&nbsp; </span></span></span><!--[endif]-->Responsible for the initial configuration of the company in software.</p><p class="MsoNormal" style="text-indent: -.25in; mso-list: l0 level1 lfo1; tab-stops: list .5in; margin: 0in 0in 0in .5in;"><!-- [if !supportLists]--><span style="font-family: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings;"><span style="mso-list: Ignore;">&sect;<span style="font: 7.0pt 'Times New Roman';">&nbsp; </span></span></span><!--[endif]-->Conduct training sessions with clients following established timelines and processes.</p><p class="MsoNormal" style="text-indent: -.25in; mso-list: l0 level1 lfo1; tab-stops: list .5in; margin: 0in 0in 0in .5in;"><!-- [if !supportLists]--><span style="font-family: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings;"><span style="mso-list: Ignore;">&sect;<span style="font: 7.0pt 'Times New Roman';">&nbsp; </span></span></span><!--[endif]-->Maintain all required records and timelines in Monday.com.</p><p class="MsoNormal" style="text-indent: -.25in; mso-list: l0 level1 lfo1; tab-stops: list .5in; margin: 0in 0in 0in .5in;"><!-- [if !supportLists]--><span style="font-family: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings;"><span style="mso-list: Ignore;">&sect;<span style="font: 7.0pt 'Times New Roman';">&nbsp; </span></span></span><!--[endif]-->Configures user credentials and provides them to the client team.</p><p class="MsoNormal" style="text-indent: -.25in; mso-list: l0 level1 lfo1; tab-stops: list .5in; margin: 0in 0in 0in .5in;"><!-- [if !supportLists]--><span style="font-family: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings;"><span style="mso-list: Ignore;">&sect;<span style="font: 7.0pt 'Times New Roman';">&nbsp; </span></span></span><!--[endif]-->Following established processes and procedures, creates and configures setups based on client information.</p><p class="MsoNormal" style="text-indent: -.25in; mso-list: l0 level1 lfo1; tab-stops: list .5in; margin: 0in 0in 0in .5in;"><!-- [if !supportLists]--><span style="font-family: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings;"><span style="mso-list: Ignore;">&sect;<span style="font: 7.0pt 'Times New Roman';">&nbsp; </span></span></span><!--[endif]-->Consistently maintains security and confidentiality of all client data per Selerix company policy and HIPAA requirements.</p><p class="MsoNormal" style="text-indent: -.25in; mso-list: l0 level1 lfo1; tab-stops: list .5in; margin: 0in 0in 0in .5in;"><!-- [if !supportLists]--><span style="font-family: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings;"><span style="mso-list: Ignore;">&sect;<span style="font: 7.0pt 'Times New Roman';">&nbsp; </span></span></span><!--[endif]-->Participate in staff meetings, conference calls, and other meetings, as needed.</p><p class="MsoNormal" style="text-indent: -.25in; mso-list: l0 level1 lfo1; tab-stops: list .5in; margin: 0in 0in 0in .5in;"><!-- [if !supportLists]--><span style="font-family: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-bidi-font-weight: bold;"><span style="mso-list: Ignore;">&sect;<span style="font: 7.0pt 'Times New Roman';">&nbsp; </span></span></span><!--[endif]-->Performs other duties as required.</p><p class="MsoNormal" style="margin: 0in 0in 0in .5in;"><strong>&nbsp;</strong></p><p class="MsoNormal"><strong>Qualifications</strong></p><p class="MsoNormal" style="text-indent: -.25in; mso-list: l0 level1 lfo1; tab-stops: list .5in; margin: 0in 0in 0in .5in;"><!-- [if !supportLists]--><span style="font-family: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings;"><span style="mso-list: Ignore;">&sect;<span style="font: 7.0pt 'Times New Roman';">&nbsp; </span></span></span><!--[endif]-->Fluent in English with strong written and verbal communication skills</p><p class="MsoNormal" style="text-indent: -.25in; mso-list: l0 level1 lfo1; tab-stops: list .5in; margin: 0in 0in 0in .5in;"><!-- [if !supportLists]--><span style="font-family: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings;"><span style="mso-list: Ignore;">&sect;<span style="font: 7.0pt 'Times New Roman';">&nbsp; </span></span></span><!--[endif]-->Professional demeanor with outstanding communication and interpersonal skills</p><p class="MsoNormal" style="text-indent: -.25in; mso-list: l0 level1 lfo1; tab-stops: list .5in; margin: 0in 0in 0in .5in;"><!-- [if !supportLists]--><span style="font-family: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings;"><span style="mso-list: Ignore;">&sect;<span style="font: 7.0pt 'Times New Roman';">&nbsp; </span></span></span><!--[endif]-->Customer-focused mindset with a commitment to providing excellent service and support</p><p class="MsoNormal" style="text-indent: -.25in; mso-list: l0 level1 lfo1; tab-stops: list .5in; margin: 0in 0in 0in .5in;"><!-- [if !supportLists]--><span style="font-family: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings;"><span style="mso-list: Ignore;">&sect;<span style="font: 7.0pt 'Times New Roman';">&nbsp; </span></span></span><!--[endif]-->Demonstrate strong ethics and maintain confidentiality</p><p class="MsoNormal" style="text-indent: -.25in; mso-list: l0 level1 lfo1; tab-stops: list .5in; margin: 0in 0in 0in .5in;"><!-- [if !supportLists]--><span style="font-family: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings;"><span style="mso-list: Ignore;">&sect;<span style="font: 7.0pt 'Times New Roman';">&nbsp; </span></span></span><!--[endif]-->Expert Microsoft Office skills</p><p class="MsoNormal" style="text-indent: -.25in; mso-list: l0 level1 lfo1; tab-stops: list .5in; margin: 0in 0in 0in .5in;"><!-- [if !supportLists]--><span style="font-family: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings;"><span style="mso-list: Ignore;">&sect;<span style="font: 7.0pt 'Times New Roman';">&nbsp; </span></span></span><!--[endif]-->Proven project management skills with exceptional organizational abilities, strong attention to detail, and a proactive approach to identifying and correcting errors early.</p><p class="MsoNormal" style="text-indent: -.25in; mso-list: l0 level1 lfo1; tab-stops: list .5in; margin: 0in 0in 0in .5in;"><!-- [if !supportLists]--><span style="font-family: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings;"><span style="mso-list: Ignore;">&sect;<span style="font: 7.0pt 'Times New Roman';">&nbsp; </span></span></span><!--[endif]-->Self-starter and self-directed with excellent organizational and time management skills</p><p class="MsoNormal" style="text-indent: -.25in; mso-list: l0 level1 lfo1; tab-stops: list .5in; margin: 0in 0in 0in .5in;"><!-- [if !supportLists]--><span style="font-family: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings;"><span style="mso-list: Ignore;">&sect;<span style="font: 7.0pt 'Times New Roman';">&nbsp; </span></span></span><!--[endif]-->Work in a team environment as well as independently</p><p class="MsoNormal" style="text-indent: -.25in; mso-list: l0 level1 lfo1; tab-stops: list .5in; margin: 0in 0in 0in .5in;"><!-- [if !supportLists]--><span style="font-family: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings;"><span style="mso-list: Ignore;">&sect;<span style="font: 7.0pt 'Times New Roman';">&nbsp; </span></span></span><!--[endif]-->Demonstrates a sense of urgency with a proven ability to prioritize and manage multiple tasks and priorities effectively under pressure.</p><p class="MsoNormal" style="text-indent: -.25in; mso-list: l0 level1 lfo1; tab-stops: list .5in; margin: 0in 0in 0in .5in;"><!-- [if !supportLists]--><span style="font-family: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings;"><span style="mso-list: Ignore;">&sect;<span style="font: 7.0pt 'Times New Roman';">&nbsp; </span></span></span><!--[endif]-->Ability to interpret, evaluate, and communicate detailed information while understanding and contribute to broader organizational goals.</p><p class="MsoNormal" style="text-indent: -.25in; mso-list: l0 level1 lfo1; tab-stops: list .5in; margin: 0in 0in 0in .5in;"><!-- [if !supportLists]--><span style="font-family: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings;"><span style="mso-list: Ignore;">&sect;<span style="font: 7.0pt 'Times New Roman';">&nbsp; </span></span></span><!--[endif]-->Ability to manage and support a high-volume portfolio of clients.</p><p class="MsoNormal"><strong>&nbsp;</strong></p><p class="Bullet" style="margin-left: 0in; text-indent: 0in; mso-list: none; tab-stops: .5in;"><strong><em><span style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Aptos',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">Must be eligible for US employment.</span></em></strong></p><ul><li class="Bullet" style="text-indent: 0in;"><span style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Aptos',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">We offer the following benefits:</span></li><li class="Bullet" style="text-indent: 0in;"><span style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Aptos',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">Medical, dental, and Vision insurance</span></li><li class="Bullet" style="text-indent: 0in;"><span style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Aptos',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">4 weeks paid time off (PTO)</span></li><li class="Bullet" style="text-indent: 0in;"><span style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Aptos',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">9 paid Holidays</span></li><li class="Bullet" style="text-indent: 0in;"><span style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Aptos',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">401k (with match)- Basic Life - Long Term Disability (LTD)</span></li></ul><p class="Bullet" style="margin-left: 0in; text-indent: 0in; mso-list: none; tab-stops: .5in;"><span style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Aptos',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">&nbsp;</span><em><span style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Aptos',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">Locations in Columbia, South Carolina; Plano, Texas; and New Orleans, Louisiana</span></em></p><p class="Bullet" style="margin-left: 0in; text-indent: 0in; mso-list: none; tab-stops: .5in;"><em><span style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Aptos',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">Hybrid work schedule</span></em></p><p class="Bullet" style="margin-left: 0in; text-indent: 0in; mso-list: none; tab-stops: .5in;"><strong><span style="font-size: 11.0pt; mso-bidi-font-size: 12.0pt; font-family: 'Aptos',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">&nbsp;</span></strong></p>