Technical Account Manager
Intercontinental Exchange Holdings, Inc.
- Location
- Onsite (Houston, TX)
- Employment
- Full-time
- Level
- Mid Level
Posted 4 weeks ago
About the Role
Intercontinental Exchange seeks a Technical Account Manager in Houston to support WEBICE customers, including FCMs and trading firms. The role involves building client relationships, providing product training, and acting as a liaison between clients and product development teams to enhance the trading platform.
Skills
Technical Account Management
Futures
Options
Capital Markets
Trading Systems
Client Relationship Management
Product Development
Market Data Systems
Salesforce
Microsoft Office
Presentation Skills
Risk Management
OTC
Customer Training
Workflow Analysis
Full job details
Overview
Job Purpose
Intercontinental Exchange (ICE) presents a unique opportunity for a full-time Associate Technical Account Manager (TAM) to join the Houston team, responsible for supporting Americas new and existing WEBICE customers, FCMs and middle / back-office users of ICE trading / clearing applications.
Responsibilities
- Responsible for supporting clients using the WEBICE trading application and associated suite of products
- Build and maintain relationships with new and current users through continued training and floor visits
- Become an expert in the content and functionality of WEBICE and suite of associated products
- Channel customer feedback into the product development and technology teams
- Build good understanding of customer workflows and their toolset (ICE or otherwise)
- Build good understanding of competitive landscape and their offerings. Document key critical gaps in our offering vis-a-via marketplace and get that channeled into our roadmap working closely with product teams
- Ability to conduct high level presentations to traders, quants, and risk managers, within the banking, trading, hedge fund & broking community
- Maintain high level training sessions with ability to cross sale other ICE solutions and product derivatives
- Candidate must understand futures and options
- Provide bi-weekly customer feedback to the Product Management team and document accordingly
- Travel would be required
Knowledge and Experience
- Bachelor’s degree or equivalent work experience is required
- Ability to use Microsoft Office. Knowledge of Outlook, Salesforce, Instant Messaging, and desktop trading/execution/market data systems
- Qualifications: Understand key target industries, trends in industry and emerging technologies
- Pro-active approach to calling customers, managing their time effectively and scheduling a weekly diary with client site visits and online training demos
- Knowledge of Capital Markets (Exchange and/or OTC) and derivatives
- Any prior exposure to an Exchange, futures /options/ OTC trade lifecycles, trading or working with desktop commodity applications
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