Lead Principal Technical Account Manager

Serves as the main contact for complex contracts, providing expert business processes, product/service (e.g., hardware, applications, software) functionality, and/or implementation knowledge. Drives efforts to provide services and educates customers on ways to leverage Oracle services. Reviews service requests, anticipates and identifies potential crises, takes the lead in resolving issues, and owns connecting and/or escalating issues to relevant teams to reach solutions. Drives the development and management of plans, actively engaging in review and update documentation, and leverages understanding and collaborates across teams to anticipate and identify opportunities to propose and lead the delivery of opportunities and contract renewals and reports results. Serves as an expert and drives ongoing maintenance, leads others to act as a liaison between teams, and recommends opportunities to improve customer ability to adopt product and service changes. Collaborates with peers across teams and departments to lead the adoption of innovative ways of delivering services, serves as a role model for driving innovation, experiments with new approaches, and provides input on decisions made the development of new services and/or processes, influencing others across teams to remain up-to-date with technological business, and industry trends.

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